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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,342.00 - $57,644.00
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Bonus opportunities
Job Description
Encore is a leading company specializing in high-quality audio visual services within the hospitality and event management industries. Operating primarily in hotel and convention center environments, Encore is renowned for delivering exceptional event technology solutions that enhance client experiences through cutting-edge equipment, expert technical support, and dedicated staff. With operations spanning multiple locations, especially those generating revenues exceeding three million dollars, Encore emphasizes a culture of excellence, innovation, and customer service. The company places high importance on workforce development, inventory management, and operational efficiency to maintain its standing as an industry leader while fostering a supportive and inclusive workplace for... Show More
Job Requirements
- High school diploma
- Four plus years of audio visual and customer service or hospitality experience
- Two plus years of supervisory experience
- Experience leading workflow and teams
- Knowledge of audio visual equipment in live show settings
- Proficiency with computer hardware
- Proficiency with computer software including Microsoft Office and Internet
- Effective leadership and customer service skills
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Four plus years of audio visual and customer service/hospitality experience
- Two plus years of supervisory experience
- Experience leading workflow and teams
- Working knowledge of audio visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with software programs including Internet and Microsoft Office
- Strong leadership abilities
- Focus on customer satisfaction
Job Duties
- Manage daily floor activities and workflow of technicians to ensure timely delivery of equipment and services
- Provide direct supervision including scheduling and time keeping
- Review and approve billing and notify Director or Sales Manager of challenges
- Update and complete daily equipment sheets
- Manage inventory control maintaining equipment safety, security, and quality
- Attend BEO, Pre-Cons, and pre-production meetings as needed
- Delegate tasks appropriately
- Review quotes and recommend cost efficiencies
- Supervise and mentor staff to ensure client satisfaction and revenue maximization through upselling
- Establish excellent working relationships with clients, team members, vendors, and neighboring properties
- Meet with guests onsite to ensure equipment setup meets their needs
- Maintain polished professional image and uphold company and hotel standards
- Promote a positive work environment aligned with Encore core values
- Hire, develop, lead, and motivate technicians and support staff
- Drive professional development and training efforts
- Manage human resources including performance management and salary administration
- Utilize company software and ensure team proficiency
- Recommend training opportunities for team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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