Event Operations Manager - Hyatt Regency Denver

Encore is a leading global leader in the hospitality and event technology industry, specializing in cutting-edge audio-visual solutions and event production services. With a footprint spanning numerous prestigious hotels and convention centers around the world, Encore is committed to delivering outstanding service and innovative event technology to a diverse range of clients. The company prides itself on fostering a culture of inclusivity, continued professional development, and operational excellence, making it a top choice for professionals seeking dynamic career opportunities in the intersection of hospitality and technology.

The Floor Manager role at Encore is a pivotal leadership position responsible for managing floor operations to achieve service excellence with a strong emphasis on customer service, staff leadership, and performance management. Reporting directly to an Operations Director or Director of Event Technology, this role is crucial in overseeing locations that generate over three million dollars in revenue. The Floor Manager ensures all audio-visual equipment and services are delivered timely and meet quality standards as specified by clients and hotel partners. The role demands effective workforce management and inventory control to meet organizational goals and maintain cost efficiency.

Candidates for this position should be prepared to lead and motivate a talented team of technicians and operational staff, ensuring adherence to Encore’s core values and high customer service standards. This position involves scheduling, supervising daily workflow, managing billing processes, and ensuring that equipment inventory is properly maintained with a focus on safety and quality assurance. The Floor Manager also plays an essential role in driving revenue growth through onsite upselling and facilitating excellent client relationships.

Beyond operational duties, the role carries significant responsibility for people development by promoting a positive work environment, managing performance, and encouraging continuous professional and technical training. The Floor Manager is expected to participate actively in meetings such as BEO, Pre-Cons, and pre-production gatherings, facilitating smooth event operations. Physical demands include varying degrees of sitting, standing, walking, and minor lifting, highlighting the active nature of the position.

The position offers a competitive salary range of $63,409 to $75,055 annually, with final compensation influenced by factors such as location, experience, and skill set. Additional benefits include eligibility for overtime, bonuses, and comprehensive employee benefits. Encore is deeply committed to inclusivity and belonging, ensuring the workplace celebrates the unique strengths and contributions of every team member. This role is ideal for individuals seeking to leverage their technical audio-visual expertise and leadership skills within a vibrant hospitality environment focused on delivering world-class service.