EVENT OPERATIONS MANAGER, CITYSPACE, WBUR Business Partnerships

WBUR, Boston's NPR, operates CitySpace, a premier event venue and creative hub located at 890 Commonwealth Avenue in Boston, Massachusetts. As a trusted leader in public radio, WBUR brings its commitment to community engagement and quality programming to CitySpace, which serves as a dynamic location for live programming, corporate events, nonprofit gatherings, and diverse community celebrations. CitySpace is specially designed to accommodate a wide range of events with state-of-the-art amenities and a flexible venue layout, positioning it as one of the leading event spaces in the Boston area. WBUR values its deep connection to the community and extends this through CitySpace by offering a space where ideas, culture, and collaboration converge. This commitment underpins the high standards and operational excellence expected at the venue.

The role of Event Operations Manager at CitySpace is a full-time, hybrid position requiring flexibility to support early morning, evening, and weekend events onsite. Reporting to the Marketing & Campaign Manager, this essential role focuses on the planning, coordination, and seamless execution of all operational aspects of rental client events at CitySpace. Unlike sales roles, this position is dedicated exclusively to event logistics and production, ensuring that every event is delivered safely, efficiently, and to the exacting specifications of clients from corporate, social, and nonprofit sectors. The successful candidate will possess a proven track record of managing high-profile, high-production value events, demonstrating superior project management and technical coordination skills.

This position demands an individual with a client-first mindset, exceptional attention to detail, physical stamina, and the ability to make quick, effective decisions under pressure. The Event Operations Manager will serve as the primary onsite leader for operational delivery, collaborating closely with internal teams such as Venue Sales, Marketing, Technical Operations, Facilities, Security, and audiovisual specialists, as well as managing relationships with external vendors. Responsibilities cover all facets of event preparation including developing floor plans, audiovisual cue sheets, load-in and load-out schedules, and overseeing vendor coordination and compliance with venue policies related to catering, entertainment, signage, alcohol service, and safety protocols.

Beyond operational duties, the manager will contribute to maintaining and updating important venue documentation such as FAQs, standard operating procedures, safety protocols, and training materials. This role champions an environment of teamwork and open communication across departments while providing consultative guidance to clients throughout the planning and execution of their events. The ideal candidate demonstrates robust experience with event setup and breakdown, effective management of kitchen and concession areas post-event, and a reliable ability to handle physical demands including lifting over 25 pounds and managing event spaces actively. The flexibility in schedule to accommodate the diverse timing of events underscores the need for strong organizational and time management prowess.

WBUR and CitySpace are committed to equal employment opportunities and fostering an inclusive workplace for all qualified applicants. This role offers the opportunity to join a vibrant and mission-driven organization dedicated to creating compelling live experiences that enrich Boston’s cultural and civic landscape.