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EVENT OPERATIONS MANAGER, CITYSPACE, WBUR Business Partnerships
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
WBUR, Boston's NPR, operates CitySpace, a premier event venue and creative hub located at 890 Commonwealth Avenue in Boston, Massachusetts. As a trusted leader in public radio, WBUR brings its commitment to community engagement and quality programming to CitySpace, which serves as a dynamic location for live programming, corporate events, nonprofit gatherings, and diverse community celebrations. CitySpace is specially designed to accommodate a wide range of events with state-of-the-art amenities and a flexible venue layout, positioning it as one of the leading event spaces in the Boston area. WBUR values its deep connection to the community and extends this through... Show More
Job Requirements
- 3-5 years of experience in event operations or management
- Proven ability to manage high-production event logistics
- Strong project management and organizational skills
- Excellent communication skills both verbal and written
- Ability to work flexible hours including early mornings evenings weekends and holidays
- Capacity to lift 25+ pounds and stand for long periods
- Ability to navigate stairs and work in physically demanding environments
- Client-focused and able to make quick decisions under pressure
Job Qualifications
- 3-5 years executing conferences corporate/social events sponsorship activations or venue operations with high-profile clients
- Proven track record managing high-production event logistics
- Strong project management organization and time-management skills
- Excellent written and verbal communication
- Collaborative client-first mindset with ability to problem-solve under pressure
- Ability to build strong relationships both internally across the organization as well as externally with clients and third-party vendors and events teams
- Detail-oriented with solid documentation and record-keeping habits
- Availability for evenings weekends and holidays as needed
- Ability to lift 25+ lbs navigate stairs and stand for extended periods
- Familiarity with venue management or CRM software
- Previous experience coordinating technical production details lighting audiovisual and working closely with technical teams
- Certification in event management hospitality or safety eg ServSafe Event Safety Alliance training is a plus
- Experience managing vendor contracts permits and insurance requirements
Job Duties
- Serve as primary on-site lead for operational delivery of rental client events at CitySpace ensuring all specifications timelines and client expectations are met
- Develop and maintain event floor plans AV cue sheets load-in/load-out schedules and client facing planning documents
- Coordinate with clients internal teams Technical Operations Marketing Facilities Security and external vendors to confirm deliverables timelines and logistics
- Enforce CitySpace policies and venue guidelines for catering entertainment decorations signage sponsor activations alcohol service and load-in/load-out procedures
- Oversee vendor logistics including catering orders rental orders delivery windows storage needs access/egress and vendor credentials
- Assist in developing and updating venue FAQs standard operating procedures SOPs safety protocols lists of preferred vendors and training materials
- Act as a client-facing operations lead providing consultative guidance on logistics while maintaining a client-first approach to execution
- Oversee event setup and breakdown as required including moving and arranging chairs/tables placing linens and managing vendor load-in/out
- Ensure kitchen concessions and common areas are tidy and compliant with venue standards after events
- Foster an environment of openness teamwork and cross-departmental collaboration
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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