Event Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, the company offers an exciting mix of experiential entertainment including bowling, amusements, water parks, and family entertainment centers. Lucky Strike is not only a leader in the entertainment industry but also owns the Professional Bowlers Association, the major league of bowling, which is a rapidly growing media property attracting millions of fans globally. The organization is renowned for creating energetic and memorable experiences for guests, combining classic entertainment with modern flare, which makes it a prime destination for individuals seeking fun, relaxation, and social engagement. For more information, visit ir.luckystrikeent.com.

The role of Event Operations Manager at Lucky Strike Entertainment offers an exceptional career opportunity for an individual who is passionate about event management, hospitality, and delivering outstanding guest experiences. This position involves managing a team of Event Hosts who play a crucial role in executing special events and ensuring client satisfaction throughout every aspect of their engagement. Reporting directly to the center’s General Manager, the Event Operations Manager is charged with orchestrating seamless event experiences—from the initial setup and coordination to post-event reporting and continual improvement initiatives. This role requires a dynamic individual who balances strong organizational and leadership skills with exceptional interpersonal capabilities.

The Event Operations Manager serves as the key liaison between clients, the sales staff, and the operations team to guarantee flawless event execution. Responsibilities include overseeing event host teams during various shifts, managing schedules using client databases, maintaining high standards of guest service, and handling any staff disciplinary actions in line with HR policies. Flexibility in work hours is essential, as events often occur during weekends, holidays, and extended workdays. This position offers a competitive hourly wage ranging from $20.00 to $24.00 plus a 2% commission on all extensions, along with performance-based incentives and a comprehensive benefits package that includes healthcare coverage and other perks.

This career path is ideal for event professionals who have a solid background in hospitality and event planning, proven management experience, and a genuine passion for creating enjoyable and memorable moments for guests. The role promotes a culture of continuous improvement, leveraging guest feedback to refine operations and enhance future event outcomes. Candidates who thrive in collaborative and fast-paced environments with a keen eye for detail and exceptional communication skills will find this role both challenging and rewarding.