Event Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, stands as one of the world’s leading location-based entertainment platforms. With a sprawling presence of over 360 locations across North America, Lucky Strike Entertainment specializes in delivering unique experiential offerings spanning bowling, amusements, water parks, and family entertainment centers. The company not only provides exciting entertainment options but also owns the Professional Bowlers Association (PBA), a major league bowling organization with a growing global media presence attracting millions of fans worldwide. This establishes Lucky Strike Entertainment as an industry leader committed to innovation and excellence in the entertainment sector. For more information, interested individuals can visit ir.luckystrikeent.com.

The role of Event Operations Manager at Lucky Strike Entertainment offers a remarkable opportunity for professionals passionate about event management, hospitality, and providing unparalleled guest experiences in a vibrant, fun-filled environment. This position is ideal for those who crave a dynamic, rewarding career that blends leadership responsibilities with the thrill of creating memorable events. With an annual pay range of $60,000 to $65,000 plus commission, this full-time role also features performance-based incentives and access to a competitive total rewards package including healthcare coverage and other valuable benefits.

As an Event Operations Manager, your core responsibility is orchestrating seamless and spectacular events. You will manage a dedicated team of Event Hosts who work diligently to ensure that every event client and their guests are fully satisfied. Reporting directly to the General Manager of the center, you will be the driving force behind the flawless execution of special events, overseeing everything from the planning and setup phases to post-event reporting. Your exceptional organizational skills and outstanding interpersonal abilities will be crucial in coordinating with the sales and operations teams, ensuring every guest enjoys an experience that exceeds expectations and inspires repeat bookings.

Your leadership will be essential in fostering a guest-focused culture among your team, setting high standards, and personally connecting with clients to understand and fulfill their event needs. By leveraging a robust client database, you will forecast event activities and tailor staffing schedules to meet demand effectively. Regularly analyzing guest feedback and event reports will guide continuous improvements in service delivery, enhancing overall satisfaction. Adaptability and flexibility are important as you may be required to work varied shifts, including weekends, holidays, and extended hours depending on the needs of your location.

Joining Lucky Strike Entertainment means becoming part of an award-winning team that celebrates creativity and innovation in the entertainment industry. If you are an event professional with a passion for delivering exceptional guest experiences and leading dynamic teams, this is your chance to start a bowled new career filled with excitement, challenges, and the joy of hosting unforgettable events.