Event Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to quality service, innovation, and employee engagement. As a world-class hospitality company, Marriott operates a broad portfolio of hotels and related lodging facilities, offering a diverse range of experiences to travelers worldwide. One of Marriott's distinguished brands, Renaissance Hotels, is dedicated to bringing the spirit and vibe of local neighborhoods to guests, transforming their travel experience into a memorable adventure. At Renaissance Hotels, the focus is on delivering exceptional service by embracing the unique culture and stories of each location, making every guest's stay rich with discovery and excitement. This environment not only passionates its guests but fosters a workplace where associates are encouraged to do their best work, find meaningful purpose, and grow their careers within a welcoming global community. Marriott International is committed to diversity, equity, and inclusion, providing equal opportunity without discrimination on any protected basis, including disability, veteran status, or any other protected category by law. The company promotes an open, collaborative culture where employees are valued for their unique backgrounds, talents, and experiences, contributing to the vibrant blend that strengthens the organization. This full-time, management-position role is offered at Renaissance Hotels, located in Nashville, Tennessee, and carries an annual salary range of $67,000 to $84,000, with eligibility for bonuses based on performance. This pivotal role within event management requires the selected candidate to lead and inspire a team that delivers top-tier service aligned with the event’s objectives and standards. The Event Manager will manage banquet operations, including forecasting supply needs such as tables, chairs, banquet tables, and props necessary for successful events. They will ensure strict adherence to all legal regulations impacting events to guarantee compliance and safety. Their influence extends to maximizing customer satisfaction by managing banquet operations that enhance the overall success of events, maintaining sanitation standards, and overseeing departmental inventories and equipment upkeep. Staffing responsibilities include scheduling team members to meet forecast demand and service standards while ensuring profitability and operational efficiency. The manager will actively assist in relationship-building efforts with event groups, aiming to retain existing business and foster growth. Leadership functions include setting departmental goals, delegating tasks, conducting monthly team meetings, and expanding knowledge on food, wine, and current event trends to improve service excellence. Serving as an essential liaison between the banquet staff and kitchen teams, the manager will lead shifts and participate hands-on in event servicing, directly supporting seamless event execution. Operational duties involve attending pre-event meetings to align on client needs, establishing and inspecting meeting and VIP room setups, and maintaining cleanliness and sanitation across event spaces. Coordination with event planning and technology teams ensures the client’s vision is realized and issues are swiftly resolved through alternative arrangements if necessary. The Event Manager plays a critical role in maintaining quality meeting facilities by scheduling routine maintenance and verifying that all room setups correspond with event documentation and client requirements. Providing exceptional customer service is paramount, with responsibilities including setting a positive example, interacting with guests to gather feedback, resolving complaints, and fostering a culture of continuous improvement focused on guest satisfaction. From a human resources perspective, the role requires communicating emergency procedures, monitoring and evaluating employee performance, leading development plans, and ensuring compliance with company policies, including disciplinary processes and maintaining an open-door communication policy. They will conduct performance appraisals, solicit associate feedback, and implement strategies to improve departmental service and associate engagement. Attending pertinent meetings and providing clear communication are essential to maintaining collaboration and alignment within the team and across departments. This comprehensive management role at Renaissance Hotels offers a dynamic and rewarding opportunity for experienced event professionals seeking to advance their careers within one of the most admired brands in the hospitality industry. If you are passionate about event management and dedicated to delivering the ultimate guest experience in a vibrant, culturally rich environment, Renaissance Hotels and Marriott International invite you to become part of their exceptional team.