Event Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and inclusivity. As a multinational hospitality company, Marriott operates a diverse portfolio of hotels and lodging facilities across the world, including the well-known Westin brand. Westin is dedicated to promoting wellness for its guests, helping them to be the best version of themselves by providing a rejuvenating and tranquil environment during their travels. This dedication to wellness is reflected not only in the services offered to guests but also in the company culture, which fosters well-being among its associates. Marriott International embraces diversity, ensuring equal opportunity employment and striving to create an inclusive, empowering, and supportive workplace for all employees. The company values the unique experiences and talents that each associate brings, enhancing its global team and ensuring high standards of guest service and operational excellence.

The role available is for a Management position specializing in Event Management, located at 999 9th St NW, Washington, District of Columbia. This is a full-time, on-site opportunity with a competitive annual salary range of $74,000 to $93,000, along with eligibility for bonuses. The position focuses on managing banquet and event services, ensuring that events proceed smoothly while maintaining high standards of service and operational efficiency.

As an Event Management professional within Marriott’s Westin brand, you will be responsible for leading and motivating your team to deliver exceptional customer experiences. Your role will involve overseeing the logistical and administrative aspects of banquet operations, including inventory management, asset protection, and scheduling. You will maintain adherence to legal and safety standards, enforce company policies, and ensure all sanitary and operational protocols are met and sustained to promote a safe and welcoming environment for guests and staff alike. Your leadership will be pivotal in developing strong relationships with clients to foster repeat business and contribute to the hotel’s growth.

In addition to managing daily operations, you will actively participate in the servicing of events, working closely with kitchen staff and other departments to deliver seamless event experiences. You will be entrusted with managing team communications, conducting regular departmental meetings, and creating strategies for continuous improvement in staff performance and customer satisfaction. Your role also includes participating in the human resources processes such as training, performance appraisals, addressing associate concerns, and ensuring compliance with safety and emergency procedures.

You will be instrumental in setting standards for meeting room setups and VIP accommodations, conducting pre-event inspections, and resolving on-site issues or adjustments promptly to ensure flawless event execution. By attending pre-event briefings and liaising between various hotel teams and event clients, you will ensure clear and consistent communication throughout the event lifecycle.

This position offers a dynamic opportunity for those passionate about hospitality and event management, particularly in an environment that emphasizes wellness, teamwork, and guest satisfaction. Marriott International, through the Westin brand, invites motivated and optimistic professionals who are eager to take ownership of their roles, contribute to a team-oriented culture, and grow within a prestigious global hospitality company. Join Marriott to begin your purpose, belong to an amazing global team, and become the best version of yourself.