Event Operations Manager

21c Museum Hotels is a pioneering hospitality company that seamlessly blends contemporary art, boutique hotel accommodations, and chef-driven dining experiences into a unique cultural destination. Known for its innovative approach to hospitality, 21c Museum Hotels creates spaces where guests can engage deeply with art while enjoying exceptional service in an inviting atmosphere. As a multi-venue contemporary art museum combined with a boutique hotel and acclaimed restaurant, 21c offers an experience unlike any other. Located in vibrant communities, each property serves as a cultural hub that champions artistic expression and community engagement, appealing to travelers and locals alike who seek inspiration and connection through art and hospitality.

The Event Operations Manager position at 21c Museum Hotels is a dynamic role that involves overseeing the successful execution of all events within the hotel’s event spaces. Reporting to the Food & Beverage Director and supervising an event staff of 10 to 15 teammates, this role is vital to delivering the exceptional service standards that define the 21c brand. The Event Operations Manager ensures that each event—whether contracted external functions or internal gatherings—is executed flawlessly from planning through completion. This includes managing logistics such as event setup, food service, beverage preparation, audio-visual operations, and ensuring all client needs are met with professionalism and care.

In this role, the Event Operations Manager works closely with the Client Services Manager and Culinary Teams to exceed client expectations and uphold the hotel’s high-quality service standards, often stepping in hands-on to lead by example. They are responsible for staffing and operational leadership, including hiring, training, and scheduling event personnel, as well as managing labor costs and optimizing operations to meet budgetary goals. A key part of this position involves fostering a positive team culture focused on continuous improvement and professional development.

The Event Operations Manager also handles various administrative and financial responsibilities, such as maintaining event documentation, coordinating inventory and supplies, managing financial reconciliations, and ensuring effective communication across departments. This role demands strong organizational skills, the ability to multitask, and exceptional interpersonal communication to maintain good relationships with guests, clients, and internal teams. A passion for art and hospitality, coupled with an enthusiastic dedication to the 21c brand, is essential to thriving in this position.

Overall, the Event Operations Manager at 21c Museum Hotels plays a critical role in shaping the guest experience by delivering seamless, memorable events that align perfectly with the hotel’s unique concept of merging art and hospitality. This is an excellent opportunity for individuals passionate about event management, leadership, and innovative guest service within an inspiring cultural environment.