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Event Operations Director - The Boca Raton, Boca Raton FL
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,092.00 - $72,920.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Bonuses
Job Description
Encore is a leading provider of live event production services, specializing in delivering innovative and high-quality audio-visual solutions to a wide range of venues, including hotels and convention centers. Known for its commitment to excellence and customer satisfaction, Encore supports events generating over three million dollars in revenue, ensuring seamless execution and superior guest experiences. As a company dedicated to constant improvement and technological advancement, Encore maintains a strong focus on operational efficiency, asset management, and employee development to stay at the forefront of the event technology industry.
The Audio-Visual Operations Manager role at Encore plays a crucial part ... Show More
The Audio-Visual Operations Manager role at Encore plays a crucial part ... Show More
Job Requirements
- High school diploma
- Minimum 3 years audio-visual experience
- At least 1 year supervisory experience
- Working knowledge of audio-visual equipment
- Experience in pre-planning and managing large AV events
- Proficiency in computer hardware and software
- Effective leadership and customer service skills
- Valid driver’s license if operating company vehicles
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Minimum 3 years audio-visual experience
- At least 1 year supervisory experience
- Knowledge of audio-visual equipment in live show environments
- Experience with pre-planning and operational management of large AV events
- Proficient with computer hardware and software including Microsoft Office
- Strong leadership abilities and customer satisfaction focus
- Valid driver’s license for positions involving company vehicle operation
Job Duties
- Direct the operations team on daily equipment setups and strikes
- Ensure appropriate business levels are accommodated by scheduled staff and delegate tasks
- Mentor and supervise operational staff to provide exceptional customer service and room setups
- Establish excellent relationships with hotel staff, vendors, and internal teams
- Coordinate invoicing and billing system activities ensuring accuracy
- Maintain proper inventory control and quality assurance of AV equipment
- Manage on-site inventory and source internal gear prior to external rentals
- Ensure timely delivery and operational condition of all equipment and services
- Promptly address repairs and upkeep of equipment
- Research new technology and recommend purchases
- Maintain positive employee relations and manage staffing to support organizational goals
- Provide coaching and development opportunities for team members
- Oversee human resource activities including selection and performance management
- Model professional image standards for staff adherence
- Ensure employees receive proper training in all functional areas
- Support property-wide training programs such as OSHA and safety
- Provide mentoring and coach technical staff on equipment use
- Recommend team members for additional training opportunities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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