Event Operations Director - The Boca Raton, Boca Raton FL

Encore is a leading provider of live event production services, specializing in delivering innovative and high-quality audio-visual solutions to a wide range of venues, including hotels and convention centers. Known for its commitment to excellence and customer satisfaction, Encore supports events generating over three million dollars in revenue, ensuring seamless execution and superior guest experiences. As a company dedicated to constant improvement and technological advancement, Encore maintains a strong focus on operational efficiency, asset management, and employee development to stay at the forefront of the event technology industry.

The Audio-Visual Operations Manager role at Encore plays a crucial part in supporting the Director of Event Technology by overseeing all audio-visual service duties in high-revenue locations. This position is vital in bridging the gap between Operations and Sales teams, ensuring excellent communication and alignment with organizational goals. The manager is responsible for maintaining profitable operations by controlling costs and driving business success through effective staff management, operational leadership, and strategic planning. This role requires expertise in managing high-end technical equipment and providing outstanding support for live events in fast-paced hotel and convention center environments.

Key responsibilities include directing daily equipment setups and strikes, supervising the operations team to deliver exceptional customer service, and maintaining productive relationships with hotel and resort staff, vendors, and internal stakeholders. The manager plays a significant role in overseeing inventory control, ensuring safety and quality assurance of all AV gear, and staying up-to-date with advancements in event technology. People development is another core focus area, with responsibilities spanning coaching, mentoring, and managing human resource activities such as performance management and training.

Candidates for this role must possess at least a high school diploma, with a bachelor's degree preferred, and have a minimum of three years of audio-visual experience, including supervisory expertise. Proficiency in computer software, hardware, and live show environments is essential, along with strong leadership skills and a customer satisfaction orientation. The position demands physical stamina and the ability to meet various physical requirements, including standing, walking, and occasional lifting up to 50 pounds.

The work environment is primarily within hotels and convention centers where conditions vary from moderately quiet to noisy, with exposure to outdoor elements such as dirt and dust. Employees must be adaptable to irregular work hours, including evenings, weekends, and holidays, while upholding a polished and professional image consistent with Encore’s standards. Salary ranges from $56,092 to $72,920 annually, with compensation reflecting experience, location, and skill set. Additional compensation potential includes overtime, bonuses, and incentives. Encore is committed to providing inclusive, welcoming workplace culture and comprehensive employee benefits globally, supporting long-term career development and personal growth in the audio-visual event production sector.