Event Operations Director - Marriott, Philadelphia

Encore is a leading event technology company specializing in providing world-class audio-visual services to clients worldwide. Known for its commitment to innovation, quality, and exceptional service, Encore supports some of the most memorable events across various industries. With a presence in multiple hotel and convention center locations, the company focuses on delivering cutting-edge technology solutions that help create impactful event experiences. Encore nurtures a culture of inclusivity and belonging, celebrating diverse talents and perspectives, and offers comprehensive benefits and career growth opportunities to its team members.

The role of Event Technology Operations Manager at Encore is a crucial leadership position responsible for supporting the Director of Event Technology in managing all audio-visual service duties at locations generating more than three million dollars in annual revenue. This role acts as a vital link between the Operations and Sales teams by ensuring smooth coordination and seamless service delivery. The Operations Manager plays a significant role in maintaining profitable locations by controlling costs, optimizing staff scheduling, and mentoring team members to meet and exceed client expectations.

In this role, the Operations Manager directly oversees the daily equipment setups and strikes, ensuring operational efficiency and high-quality service standards. They are responsible for delegating tasks appropriately among staff to accommodate business needs and ensuring that audio-visual room set-ups meet the company’s standards. This position also requires fostering excellent working relationships with hotel and resort staff, executives, vendors, and neighboring locations to guarantee coordinated event execution.

Asset management is a key responsibility, with duties including maintaining inventory controls, managing on-site equipment to prevent shortages or excessive sub-renting, and ensuring equipment safety and quality. The Operations Manager must also stay current on new technologies and recommend equipment purchases to keep the company competitive. Additionally, this position is responsible for maintaining a positive employee relations environment, guiding human resources functions such as hiring, training, and performance management, and providing coaching to develop team skills.

The role involves consistent training and development efforts to ensure all employees are proficient in technical skills and safety compliance, including support for company-wide programs like OSHA and employee enhancement initiatives. The Operations Manager is expected to model professionalism and technical expertise, creating a polished and customer-focused team. This position offers a salary range between $56,092 and $72,920 annually, with compensation determined based on experience, location, and expertise. Encore also offers comprehensive benefits to support its employees and encourages a healthy work-life balance, even as team members may work irregular hours and on-call shifts including evenings, weekends, and holidays.

The work environment is primarily hotel and convention center-based, with exposure to indoor and outdoor conditions, including noise, dust, and heights. Physical demands involve tasks such as standing, walking, lifting moderately heavy equipment, and operating technical tools safely and efficiently. This demanding yet rewarding role is perfect for a dedicated professional with a passion for leadership, technology, customer service, and team development in the dynamic event technology industry.