You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Flex Spending Account
long term disability
Group Term Life Insurance
401(k) retirement plan
vacation
Holiday pay
sick pay
Employee assistance program
Job Description
The A&C Hotel by Marriott located at 125 Front Street in Worcester, MA, is a premier hospitality establishment known for its commitment to delivering exceptional guest experiences and outstanding event services. As part of the globally recognized Marriott hotel brand, this hotel combines upscale accommodations, state-of-the-art facilities, and exceptional service standards. Marriott International has a reputation for innovation, customer satisfaction, and providing its employees with a dynamic and rewarding work environment. Being part of the Marriott family means working in a team-oriented atmosphere that emphasizes quality, hospitality excellence, and career development opportunities.
The role of Event Manager at ... Show More
The role of Event Manager at ... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in event planning or hospitality
- ability to work flexible hours including evenings and weekends
- strong verbal and written communication skills
- proficiency in Microsoft Office and event management tools
- customer-focused mindset
- ability to manage stressful situations calmly
- ability to work collaboratively with multiple departments
- valid driver's license
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- prior event management experience in a hotel or hospitality setting
- strong communication and interpersonal skills
- proven ability to handle multiple events simultaneously
- proficiency with event management software
- excellent organizational skills
- customer service orientation
- leadership and team management experience
- knowledge of sales and marketing processes
- ability to forecast and upsell event-related services
- problem-solving skills
- attention to detail
Job Duties
- Handles all event communication details from post sales turnover to event completion
- ensures events progress seamlessly by following established procedures and collaborating with associates
- greets customers during the event phase and transitions to event operations team
- adheres to all property standards, policies, and procedures
- ensures billing accuracy and reviews bills with clients
- manages group room blocks and meeting spaces for assigned groups
- identifies and solves operational challenges related to events
- integrates current trends in event management into event planning
- acts as liaison between sales and customers throughout event phases
- solicits additional business for sales follow-up
- participates in customer site inspections
- solicits feedback to improve event planners' experiences
- builds and manages vendor relationships
- delivers excellent customer service throughout the event process
- empowers associates to provide excellent service
- sets positive guest relations examples
- coordinates event details verbally and in writing
- oversees customer experiences from file turnover through post-event
- follows up with customers post-event
- responds to and resolves guest complaints
- uses judgment to enhance customer experience
- stays available to solve problems and suggest alternatives
- works to continually improve customer service
- emphasizes guest satisfaction during meetings
- interacts with guests to obtain feedback
- ensures hourly associates understand event activity expectations
- conducts formal pre- and post-event meetings
- facilitates meetings such as banquet event orders and block reviews
- assists sales with revenue forecasting and upselling products and services
- forecasts event revenue including catering and audio visual
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: