Event Manger

The A&C Hotel by Marriott located at 125 Front Street in Worcester, MA, is a premier hospitality establishment known for its commitment to delivering exceptional guest experiences and outstanding event services. As part of the globally recognized Marriott hotel brand, this hotel combines upscale accommodations, state-of-the-art facilities, and exceptional service standards. Marriott International has a reputation for innovation, customer satisfaction, and providing its employees with a dynamic and rewarding work environment. Being part of the Marriott family means working in a team-oriented atmosphere that emphasizes quality, hospitality excellence, and career development opportunities.

The role of Event Manager at the A&C Hotel by Marriott is a dynamic and multifaceted position responsible for overseeing the complete lifecycle of property events from inception to completion. This full-time salaried role offers a competitive yearly salary range of $58,000 to $65,000, classified as an exempt position. The Event Manager acts as a critical liaison between the sales team, property departments, customers, and vendors to ensure seamless event operations. This position handles events ranging from average to moderate complexity, managing logistics, communication, and customer satisfaction throughout the pre-event, event, and post-event phases.

The Event Manager's core responsibilities include preparing all event documentation, coordinating communication details post-sales turnover, ensuring billing accuracy, and managing group room blocks and meeting spaces for moderate to large groups. They are essential in recognizing opportunities to increase revenue by upselling and offering event enhancements that elevate the guest experience. The manager also leads the frontline in maintaining customer relationships during events, ensuring smooth transitions to the event operations team while being available to promptly address any guest concerns or operational challenges.

In addition to operations, the role requires managing and leading event management teams by conducting pre- and post-event meetings to align with client needs and feedback. This manager actively participates in site inspections and supports the sales function through revenue forecasting and upselling of catering and audio-visual services. Moreover, the Event Manager is instrumental in building and maintaining strong relationships with event vendors to enhance event quality and efficiency.

Customer service excellence is integral to this role. The Event Manager must not only deliver superior customer service throughout the event process but also foster a culture among associates to empower them to do the same. Proactive problem-solving, continuous feedback integration, and a focus on guest satisfaction are key elements of this position. Regular interaction with guests to obtain feedback ensures ongoing improvements to the event offerings and overall property service standards.

This is an excellent opportunity for an organized, detail-oriented professional who thrives in fast-paced, customer-focused environments and has a passion for event planning and hospitality management. Candidates will find that this role offers both challenges and rewarding experiences with a respected hotel brand committed to growth and employee development.