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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $75,000.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
Incentive eligibility
Health Insurance
Vision Insurance
Dental Insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) with employer match
short term disability
long term disability
basic life insurance
voluntary life insurance
Paid certification
Paid industry memberships
Job Description
Cohera is a prominent company based in San Diego, CA, specializing in delivering high-quality event management services within the destination management and hospitality industry. Known for its commitment to excellence and client satisfaction, Cohera operates as a dynamic and client-focused organization dedicated to creating exceptional event experiences. As a reputable player in the events and hospitality sector, Cohera combines innovative planning with comprehensive logistical expertise to successfully manage a wide range of event types and sizes. Their team-centered approach and robust vendor network enable them to consistently deliver seamless event execution that meets both client expectations and business goals. The... Show More
Job Requirements
- Bachelor’s degree or equivalent work experience
- Six or more years of progressive event management experience in a DMC, agency, or hospitality environment
- Three years of event management experience in the DMC industry
- Proven track record managing multi-day events and client portfolios
- Ability to travel to other Cohera office locations by vehicle or airplane
- Ability to work overtime when required
- Strong communication skills
- Ability to work in a fast-paced team environment
- Proficiency in Microsoft Office Suite and relevant event management software
- Willingness to assist across destinations and/or travel
- Ability to lift and/or move up to 30 pounds
- Ability to conduct on-site inspections and execute programs effectively
Job Qualifications
- Six or more years of progressive event management experience in a DMC, agency, or hospitality environment
- Three years of event management experience in the DMC industry
- Proven track record managing multi-day events and client portfolios
- Deep understanding of the DMC industry, large-scale event operations, and client lifecycle
- Expert-level knowledge of budgeting, forecasting, and profitability analysis
- Exceptional leadership, coaching, and team development skills
- Advanced understanding of contract negotiation and vendor management
- Exceptional communication and interpersonal skills
- Strategic thinker with the ability to translate vision into actionable plans
- Strong executive-level communication and presentation abilities
- High proficiency in multitasking, decision-making, and navigating ambiguity
- Skilled in relationship-building with clients, vendors, and internal stakeholders
- Solutions-oriented with the ability to work independently and as part of a team
- Ability to travel to other Cohera office locations by vehicle or airplane
- Advanced proficiency in Microsoft Office Suite
- adaptable to CRM and other software (e.g., Salesforce, Dayforce)
- Computer, phone, copiers, smartphones, tablets and other standard office equipment
Job Duties
- Lead all phases of event management, including contracting, planning, budgeting, logistics, and on-site execution for assigned programs including high-touch clients and large-scale programs
- Serve as the primary point of contact for clients throughout the planning process and maintain an open line of communication with client during program dates and when client is in destination
- Ensure program details meet client expectations while adhering to budgets, timelines, and company standards
- Conduct assigned program operational site inspections, planning visits and walkthroughs
- Be onsite during program duration
- be flexible and maintain an open line of communication with client during program dates and when client is in destination
- Manage the production of all program materials including diagrams, manifests, run-of-show documents, schedules, permitting and vendor confirmations
- Ensure programs meet profitability targets by tracking costs, managing the P&L, and maintaining or growing profit margin from initial contract
- Oversee billing in collaboration with the Program Financial Manager
- Build and maintain strong client relationships through clear communication, professionalism, and thoughtful problem-solving
- Support the client experience from contracting through post-event follow-up, ensuring satisfaction and repeat business
- Identify and sell to client, potential upsell opportunities, increasing profit margin and providing added value as destination expert throughout program planning and execution
- Send thank you email and complete post-program checklist including but not limited to post event surveys, post-con, etc.
- Collaborate with Sales, Strategic Accounts, Design & Development, Creative Studio, and Vendors in successful and cohesive program delivery
- Communicate to local leadership and team of event and operational success and advise on best practices
- Communicate with strategic team leads, if applicable, key program planning milestones, and preparations for optimum program success
- Support departmental goals through cross-functional communication and alignment
- Participate in weekly event management and/or team meetings and other internal planning sessions
- Work with Staffing Coordinator to manage field staff assignments
- Be willing to assist across destinations and/or travel to help operate and support
- Support training efforts by sharing best practices and process knowledge
- Foster a respectful and supportive team environment that reflects the company’s values
- Self-educate or partake in training opportunities, representing company at industry/hospitality functions at least three times per year
- Participate and assist with FAMs and hotel partner team outings
- Oversee part time Event Staff on projects and programs as needed
- Manage vendor partners, negotiate contracts, and ensure quality of services provided while maintaining company established profitability
- Maintain up-to-date knowledge of local venues, transportation options, entertainment, restaurants, and other key program resources
- Develop and maintain communications in a cooperative and professional manner with all levels of staff, vendors, industry partners and clients
- Conduct post-event debriefs and provide feedback on vendor performance
- Each employee at Cohera is expected to carry out all Quality of Work Responsibilities: to work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction
- Work well in a fast-paced team environment, be willing to help others, work overtime when required, and deliver quality service to our clients
- Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters
- Generate new and innovative ways to improve Cohera products and services
- Recognize essential elements of a challenge and develop creative solutions
- Respond quickly to changing circumstances, anticipate new developments where possible, be receptive to new ideas/methods
- Act in a forthright way
- Give and accept feedback constructively
- Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations
- Any other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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