Event Manager | Full-Time | Utah Valley Convention Center

Provo, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $52,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group (OVG) is recognized as the global leader in premium live entertainment infrastructure and services. Established in 2015, OVG specializes in providing comprehensive venue development along with full-spectrum capabilities in venue management, hospitality, and sponsorship sales. The company proudly manages a diverse portfolio of seven world-class owned venues and boasts a client roster featuring some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions worldwide, spanning four continents. OVG is deeply committed to fostering innovation and excellence in the live entertainment industry by assembling a diverse and talented workforce dedicated to inclusivity and service excellence.

The role of Event Manager at the Utah Valley Convention Center, a premier meeting venue located in historic downtown Provo, Utah, is a critical position within OVG's venue operations team. The Utah Valley Convention Center, inaugurated in 2012, offers a striking combination of modern architecture, flexible meeting spaces, and magnificent views of the Wasatch Mountains, making it an ideal location for hosting a wide array of events. The Event Manager at this venue plays an essential role in event planning, organization, and execution to ensure all booked events meet and exceed client expectations.

This full-time position offers an annual salary range of $48,000 to $52,000 and includes a comprehensive benefits package, promoting work-life balance and employee well-being. The Event Manager is responsible for end-to-end management of events at the Century Center, including maintaining constant communication with clients to capture specific event requirements and ensuring that all operational data is accurately collated and communicated across departments. This role requires independent judgment and leadership, overseeing onsite event activities to guarantee flawless execution from setup through teardown.

Beyond client interaction, the Event Manager handles critical administrative tasks such as proposal preparation, client consultations, contract management, and compliance enforcement with all relevant regulations. The position demands vigilance in collecting payable statuses, maintaining event records through electronic systems, and coordinating with other venue departments for smooth event flow.

Proficiency in managing complex logistics, problem-solving any event-related issues promptly, and serving as the Manager on Duty during events are vital components of this role. Furthermore, the Event Manager is expected to engage in post-event evaluations to assess event success and identify areas for improvement to continually elevate the guest experience and operational efficiency.

Oak View Group places a strong emphasis on knowledge of event management operations, customer service best practices, crowd control techniques, and safety regulations, along with a working understanding of audio/visual equipment used in entertainment and convention settings. Competence in Microsoft Office applications and related software tools is essential for effective communication and documentation in this role.

OVG’s commitment to diversity and equal employment opportunity guarantees an inclusive working environment where employees of all backgrounds are welcomed and valued. The Event Manager position is pivotal in upholding OVG’s reputation for excellence and innovation in live event production and venue management. This role remains open until October 9, 2026, offering a unique opportunity to contribute to a globally influential company and a premier venue set against the stunning backdrop of Utah’s natural beauty.

Job Requirements

Possession of, or ability to obtain a current CPR certificate
Possession of, or ability to obtain a Utah driver's license
Bachelor's degree or equivalent experience
Minimum 3-5 years professional experience in event coordination or meeting planning
Strong organizational and communication skills
Proficiency in Microsoft Office and relevant software
Ability to work flexible hours including nights and weekends
Capability to manage multiple concurrent events
Excellent customer service skills

Job Qualifications

Bachelor's degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
Additional years of experience may be substituted for formal education
Graduate of IAAM Public Assembly Facility Management School preferred
Certified Meeting Professional (CMP) designation preferred
Minimum 3-5 years experience in Event Coordination, Convention Services, or Meeting Planning preferably within a convention center, hotel, sports facility, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics of event management
Knowledge of customer service practices
Knowledge of crowd management and control techniques
Knowledge of fire and public safety regulations
Knowledge of basic understanding of food service practices
Knowledge of basic understanding of A/V equipment and systems
Knowledge of terminology used in entertainment and convention settings
Knowledge of relevant federal, state, and local regulations
Proficient computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and internet software
Ability to plan, service, and supervise large events
Ability to analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Ability to communicate clearly and concisely in English both orally and in writing
Ability to establish and maintain effective working relationships with staff, contractors and facility users
Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

Job Duties

Meet, confer, consult and maintain continuous contact with potential and contracted clients
Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients
Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue
Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event
Ensure all required contracts and documents have been executed at according to prescribed timelines including but not limited to rental contract, certificates of insurance, licenses, permits
Ensure collection of all payable by due dates
Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center
Document all communications with clients via EBMS folder and diary entries
Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents
Oversee the set-up of events ensuring all set-ups are completed accurately and on-time
Anticipate where possible and problem solve any event related concerns to ensure client satisfaction
Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during and after events
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas
prepare work orders and cost-estimates accordingly
Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely professional manner
Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns
Prepare and approve final invoicing for assigned events in a timely manner
Maintain post event contact with client to ensure all questions and concerns are addressed
Complete post event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference
Perform other duties as required