Event Manager | Full-Time | Utah Valley Convention Center

Provo, UT, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $52,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group (OVG) is a global leader specializing in premium live entertainment infrastructure and services. Established in 2015, OVG has rapidly grown its footprint across four continents by providing a comprehensive platform that includes venue development and end-to-end solutions spanning venue management, hospitality, and sponsorship sales. The company proudly oversees a distinguished portfolio of seven world-class owned venues and collaborates with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. OVG's vision is to revolutionize the live event experience by integrating cutting-edge infrastructure, exceptional service, and innovative hospitality offerings.

The Event Manager position at Oak View Group specifically entails overseeing the planning, organization, and complete execution of all booked events at the Century Center. This role is crucial in ensuring that every event meets client expectations and runs smoothly from initiation to completion. The Event Manager is responsible for maintaining constant communication with clients to understand their needs fully and to recommend relevant products and services. This position requires compiling detailed event data and coordinating with multiple departments to facilitate seamless event logistics.

Salary for this full-time role ranges between $48,000 and $52,000 annually, highlighting OVG's competitive compensation packages. Additionally, the role offers comprehensive benefits such as health, dental, and vision insurance; a 401(k) savings plan with matching contributions; and paid time off inclusive of vacation days, sick days, and 11 holidays.

The Event Manager not only manages client interactions but also supervises all on-site activities related to event setup and execution, ensuring punctual and accurate setups. This position demands proactive problem-solving skills to anticipate and address potential concerns, thereby maximizing overall client satisfaction and event success. Serving occasionally as Manager on Duty, the Event Manager acts as a key point of contact for ensuring client needs are met and that events proceed as planned. The role includes preparing post-event analyses and maintaining detailed documentation for future events.

Moreover, Oak View Group is deeply committed to diversity and inclusion, recognizing that a diverse team fosters innovation, enhances service quality, and elevates organizational excellence. The company maintains an equal employment opportunity policy, ensuring no discrimination based on protected classes including race, color, religion, sex, national origin, age, disability, or veteran status.

In summary, this Event Manager role with OVG offers a dynamic and rewarding environment for professionals passionate about event management in a world-class entertainment context. The successful candidate will enjoy a comprehensive benefits package, engaging work responsibilities, and the opportunity to contribute to the cutting-edge live entertainment industry through a company recognized globally for its excellence and innovation.

Job Requirements

Bachelors degree from an accredited college or university
Minimum 3 years experience in event coordination or meeting planning
Strong communication skills both orally and in writing
Ability to work flexible hours including early mornings, evenings, weekends, holidays, and extended shifts
Competency with Microsoft Office applications including word processing, spreadsheets, databases, presentation software, and internet research tools
Knowledge of operational characteristics of event management, customer service practices, crowd management and control techniques, fire and public safety regulations
Basic understanding of food service practices and A/V equipment and systems
Ability to plan, service, and supervise large events
Ability to analyze challenges, identify alternative solutions and implement recommendations
Ability to establish and maintain effective working relationships with staff, contractors and facility users

Job Qualifications

Minimum 3-5 years experience in event coordination, convention services preferably with a convention center, hotel, sports facility, performing arts facility or other multi-purpose public assembly facility or meeting planning
Bachelors degree from an accredited college or university with major coursework in facility management, hospitality management, marketing, public relations, business management, or other related field
Additional years of experience may be substituted for formal education
Graduate of IAAM Public Assembly Facility Management School preferred
Certified Meeting Professional (CMP) designation preferred
Possession of or ability to obtain a current CPR certificate
Possession of or ability to obtain a Utah driver’s license

Job Duties

Meet, confer, consult and maintain continuous contact with potential and contracted clients
Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients
Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue
Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event
Ensure all required contracts and documents have been executed according to prescribed timelines including rental contracts, certificates of insurance, licenses, permits
Ensure collection of all payable by due dates
Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center
Document all communications with clients via EBMS folder and diary entries
Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents
Oversee the set-up of events ensuring all set-ups are completed accurately and on-time
Anticipate where possible and problem solve any event related concerns to ensure client satisfaction
Inspect event space as well as surroundings to ensure they are properly maintained for events prior to, during and after events
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas
prepare work orders and cost-estimates accordingly
Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed professionally and timely
Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns
Prepare and approve final invoicing for assigned events in a timely manner
Maintain post event contact with client to ensure all questions and concerns are addressed
Complete post event summary detailing negatives and positives and input summary into EBMS diary for future reference
Perform other duties as required