Event Manager | Full-Time | Rio Rancho Events Center

Rio Rancho, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Paid holidays

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its extensive platform specializing in venue development, venue management, hospitality, and sponsorship sales. Founded in 2015, OVG has quickly risen to prominence by managing a collection of seven world-class owned venues and serving an impressive client roster that includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG is dedicated to elevating the live event experience by creating innovative and sustainable environments that connect people through unforgettable entertainment moments.

The Event Manager role at OVG is a critical position responsible for overseeing the successful execution of assigned events from the advance planning stages through to their completion. This role requires a strategic leader who can hire, train, schedule, and supervise event staff, while also ensuring robust security protocols by coordinating with building security and local public safety officials. The Event Manager acts as the pivotal communication link between event staff, security personnel, and facility management, facilitating smooth operations and a seamless experience for all stakeholders. The position offers an annual salary ranging from $50,000 to $60,000 and includes comprehensive benefits such as health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation, sick days, and holidays.

Working as an Event Manager at OVG, you will be entrusted with the full scope of event management, requiring you to lead with customer-centric principles and a collaborative mindset. You will be responsible for ensuring optimal staffing levels by recruiting, training, and supervising both event and security teams, creating work schedules, and evaluating staff performance. Additionally, you will handle critical aspects such as emergency planning, facility user coordination, problem resolution, financial estimates and settlements, and maintaining equipment vital to event operations. The role demands the ability to communicate efficiently with a diverse range of individuals including lessees, clients, public officials, and the general public, ensuring that every event upholds OVG’s commitment to excellence and safety.

This role is ideal for candidates with a background in event management within stadiums, arenas, convention centers, or other public assembly facilities who are eager to contribute to a dynamic, innovative, and inclusive entertainment company. OVG values diversity and inclusion as core elements of its corporate culture and encourages applicants from all backgrounds to embrace the opportunity to make a meaningful impact in the live entertainment industry. The Event Manager position not only offers competitive compensation and benefits but also the chance to grow professionally within an industry-leading organization that is revolutionizing how live entertainment experiences are created and enjoyed worldwide.

Job Requirements

Bachelor’s degree from an accredited college/university
3-5 years of experience in event management in a stadium, arena, convention center or public assembly facility
Strong computer skills including Microsoft Office applications and word processing
Knowledge of operational characteristics of events
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Familiarity with facility use contracts
Knowledge of fire and public safety regulations
Strong communication skills both oral and written
Ability to work flexible hours including nights, weekends and holidays

Job Qualifications

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required
Communicate clearly and concisely, both orally and in writing
Ability to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

Job Duties

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event and security staff
Create work schedules for event and security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load-in and load-out
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Maintain equipment for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, event staff, and public to ensure security of patrons and smooth event operations
Review emergency planning procedures with all event staff
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for event and security staff
Coordinate service needs with food and beverage providers
Serve as Manager on Duty as scheduled
Other duties as assigned