Event Manager | Full-Time | Iowa Events Center

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,000.00 - $50,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

flexible schedule

Job Description

Oak View Group (OVG) is a globally recognized leader in the premium live entertainment industry, specializing in comprehensive venue infrastructure and services. Established in 2015, OVG has rapidly grown to become a pioneer in venue development, management, hospitality, and sponsorship sales. The company operates a diverse portfolio that includes seven world-class owned venues along with an extensive client roster featuring iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This global footprint highlights OVG’s commitment to excellence and innovation in delivering unforgettable live experiences to audiences worldwide.

OVG's dynamic approach to live event management combines cutting-edge technology and world-class operational expertise, making it a powerhouse in the sports and entertainment sector. Its dedication to sustainability, diversity, and community engagement further underscores its role as a forward-thinking industry leader. The company fosters an inclusive culture that embraces diversity, seeing it as a key driver of innovation, service quality, and operational excellence.

The Event Manager role at Oak View Group plays a critical role in ensuring the seamless execution of live events from initial planning stages through post-event wrap-up. This position requires a hands-on leader capable of managing complex event logistics while delivering an exceptional customer and lessee experience. The Event Manager will be responsible for hiring, training, scheduling, and supervising event staff to optimize team performance and uphold safety standards. Oversight of building security operations and collaboration with local public safety officials will be essential to guarantee smooth, secure event environments.

This role demands proactive communication and coordination between event and security teams, ensuring every event detail is managed effectively. The Event Manager is also tasked with building strong relationships with clients, staff, contractors, and municipal officials, reinforcing OVG’s commitment to superior service and community partnership. Flexibility in working hours, including nights, weekends, holidays, and early mornings, is necessary to address the dynamic needs of live event scheduling.

With an annual salary range of $45,000 to $50,000, this full-time position offers comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off covering vacation, sick days, and eleven holidays annually. Oak View Group values professional growth and offers opportunities for career advancement within a fast-paced, innovative environment.

As part of OVG, the Event Manager will collaborate with a team dedicated to delivering excellence across live entertainment experiences worldwide. The company’s commitment to equal opportunity employment and its focus on diversity and inclusion make it a progressive and welcoming workplace. OVG embraces individuals from all backgrounds, promoting an environment where diverse voices can flourish and contribute to the company’s continued success and positive disruption of the live entertainment industry.

Job Requirements

Bachelor’s degree in facility management, hospitality management, business, or related field
3-5+ years experience in event management in stadium, arena, convention center or public assembly facility setting
Strong oral and written communication skills
Proficiency in Microsoft Office applications
Knowledge of event operations and customer service
Ability to manage and supervise staff
Familiarity with crowd management and safety regulations
Willingness to work flexible schedule including nights, weekends and holidays
Ability to handle multiple tasks and solve problems under pressure
Excellent interpersonal skills
Understanding of fire and public safety regulations

Job Qualifications

3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required

Job Duties

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event and security staff
Create work schedules for event and security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load-in and load-out
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services
event staff
and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with the food and beverage provider and make hospitality arrangements as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned