Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Benefits
bonus eligible
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry known for its fully integrated approach to hospitality services, delivering outstanding client service across all properties. With a commitment to fostering a company culture that empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their properties, Driftwood Hospitality Management has built a team of top talent dedicated to excellence in every aspect of hospitality. The company operates multiple hotel properties and emphasizes employee engagement, strategic alignment with brand standards, and delivering exceptional experiences for both guests and clients. Driftwood Hospitality Management is a reputable employer that prioritizes a diverse and inclusive workplace, ensuring equal opportunities for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected category. Employment with Driftwood Hospitality Management includes attractive benefits such as health and life insurance, paid time off, and employee discounts, which reflect the company’s commitment to supporting its workforce.
The Event Coordinator role at Driftwood Hospitality Management is a dynamic and vital position focused on planning, organizing, and managing all in-house details for group and convention bookings. This position requires seamless coordination between group sales, catering sales, hotel departments, and clients to ensure high-level service from pre-event to post-event phases. The Event Coordinator's responsibilities include preparing all event documentation, managing function details, upselling and offering enhancements to maximize revenue opportunities, and ensuring a smooth turnover from sales to service and back to sales. The person in this role acts as a crucial liaison between the hotel and customer, consistently being present and responsive to needs throughout the event process. The ideal candidate will have knowledge of Marriott brand systems, event planning experience within the hospitality industry, and strong communication and organizational skills. This position operates within a 24/7 environment, necessitating flexibility in shift days and hours worked. The Event Coordinator also actively participates in negotiating room rates, menus, and setups to optimize room and meeting space utilization, revenues, and profits while maintaining quality product delivery. Beyond event management, the role involves improving service offerings by analyzing competitors and customer needs, managing budgets, and leading pre- and post-event meetings to ensure customer satisfaction and loyalty. The position demands proactive problem-solving, leadership qualities, and the ability to foster lasting customer relationships in line with Driftwood's brand standards. Candidates are expected to utilize relevant hotel systems and software tools, demonstrate strong presentation and persuasion skills, and contribute positively to team dynamics and organizational goals. Overall, this role is designed for a hospitality professional passionate about creating outstanding event experiences and supporting the continued growth and reputation of Driftwood Hospitality Management.
The Event Coordinator role at Driftwood Hospitality Management is a dynamic and vital position focused on planning, organizing, and managing all in-house details for group and convention bookings. This position requires seamless coordination between group sales, catering sales, hotel departments, and clients to ensure high-level service from pre-event to post-event phases. The Event Coordinator's responsibilities include preparing all event documentation, managing function details, upselling and offering enhancements to maximize revenue opportunities, and ensuring a smooth turnover from sales to service and back to sales. The person in this role acts as a crucial liaison between the hotel and customer, consistently being present and responsive to needs throughout the event process. The ideal candidate will have knowledge of Marriott brand systems, event planning experience within the hospitality industry, and strong communication and organizational skills. This position operates within a 24/7 environment, necessitating flexibility in shift days and hours worked. The Event Coordinator also actively participates in negotiating room rates, menus, and setups to optimize room and meeting space utilization, revenues, and profits while maintaining quality product delivery. Beyond event management, the role involves improving service offerings by analyzing competitors and customer needs, managing budgets, and leading pre- and post-event meetings to ensure customer satisfaction and loyalty. The position demands proactive problem-solving, leadership qualities, and the ability to foster lasting customer relationships in line with Driftwood's brand standards. Candidates are expected to utilize relevant hotel systems and software tools, demonstrate strong presentation and persuasion skills, and contribute positively to team dynamics and organizational goals. Overall, this role is designed for a hospitality professional passionate about creating outstanding event experiences and supporting the continued growth and reputation of Driftwood Hospitality Management.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in hotel catering and event coordination
- Knowledge of Marriott brand policies and procedures
- Strong communication skills
- Proficiency in Microsoft Office applications
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 10 pounds
- Customer service orientation
- Ability to manage multiple priorities effectively
- Previous experience with hotel systems preferred
- Leadership skills
- Problem-solving skills
- Attention to detail
- Ability to handle stressful situations calmly.
Job Qualifications
- Previous Marriott brand or systems knowledge strongly preferred
- Minimum 2 years of hotel catering and rooms experience in the hospitality industry
- Proven track record of providing consistent quality service
- Previous leadership experience preferred
- Strong verbal and written English communication skills
- Knowledge of Marriott brand policies and procedures
- Understanding of catering, food and beverage with banquet knowledge
- Ability to manage people and variables in event development and implementation
- Proficient in MS Word, Excel, and PowerPoint
- Familiarity with CI/TY or equivalent hotel system preferred
- Strong problem-solving and organizational skills
- Excellent customer and associate relations skills
- Strong presentation and persuasion skills
- Effective decision-making and influence skills.
Job Duties
- Prepare all event documentation and coordinate with group sales, catering sales, hotel departments, and customers to ensure consistent high-level service
- Ensure seamless turnover from sales to service back to sales
- Plan, organize, and manage in-house details for all group and convention bookings including guest rooms, menus, and set-up
- Participate in negotiating meetings involving functions, rooms, rates, and requirements
- Maximize room and meeting space, revenues, and profits while delivering quality products
- Monitor and control event budgets and details
- Act as liaison between hotel and customer throughout the event process providing problem-solving and alternative solutions
- Lead pre-event and post-event meetings
- Facilitate various meetings such as Banquet Event Order meetings and block reviews
- Manage group room blocks and meeting space
- Greet customers during the event phase and hand off details to operations team
- Ensure adherence to hotel standards, policies, and procedures
- Integrate current trends in meetings and special events industry
- Communicate function requirements to appropriate hotel areas
- Perform special projects and other responsibilities as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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