Event Manager - OEM

Driftwood Hospitality Management is a distinguished hotel management company known for delivering exceptional hospitality services and outstanding client service. The company employs a fully integrated approach to managing hotels, ensuring that every aspect of its operations meets the highest standards. Renowned for its team of skilled hospitality professionals, Driftwood Hospitality Management prioritizes associate empowerment, encouraging its employees to take initiative, be proactive, and contribute to the success of their property by following well-defined strategies and objectives. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer, ensuring all qualified candidates receive consideration without discrimination.

This role is designed for a seasoned Event Coordinator who will be responsible for preparing all event documentation and coordinating efforts between group sales, catering sales, various hotel departments, and customers. The primary goal is to maintain consistent, high-level service throughout the pre-event, event, and post-event phases for all hotel events. The successful candidate will guarantee a seamless transition from sales to service and back to sales, identifying opportunities to maximize revenue through upselling and offering enhancements to create outstanding events. The role includes the planning, organizing, and management of in-house details for group and convention bookings, including guest rooms, menus, setups, and more.

The Event Coordinator participates actively in negotiating client requirements such as functions, room blocks, rates, and other related aspects. This professional will ensure the maximization of room and meeting space, revenues, and profits while delivering quality products and services. Reporting and critiquing all activities to the Director of Catering forms a key part of the role, alongside the responsibility to uphold and enliven Brand Standards throughout the department and the entire hotel. This position supports all Corporate and hotel initiatives, adapting to the operational demands of a hotel that functions 24 hours a day, 7 days a week.

Key responsibilities include detailed planning and upselling with clients, managing function details, and handling customer complaints proactively to guarantee satisfaction and repeat business. The Event Coordinator improves hotel convention services by developing new sales tools, menus, themes, and decorations, analyzing competitor products, and understanding customer needs. They also monitor and control event budgets to maximize revenues and minimize expenses while maintaining quality, communicate effectively with internal and external customers, and act as a consistent liaison throughout the event lifecycle.

This role demands leadership in guest hospitality, setting positive examples in guest relations and ensuring that services meet or exceed customer expectations to foster loyalty and market share growth. It involves organizing, facilitating multiple pre-event and post-event meetings, managing group room blocks and meeting spaces, and integrating current industry trends into event planning. Additionally, the Coordinator supports continuous improvement through feedback review, corrective action plans, and adherence to corporate policies.

Driftwood Hospitality Management encourages professional growth, expecting its Event Coordinator to actively pursue learning and self-development, share innovations and best practices with peers, and perform all procedural requirements with dedication. Strong communication, organizational, decision-making, and problem-solving skills are vital. The position caters to an individual who thrives in dynamic environments, manages challenges with ease, and fosters cooperative relationships while striving for excellence in event coordination and customer satisfaction.