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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Benefits
bonus eligible
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished hotel management company known for delivering exceptional hospitality services and outstanding client service. The company employs a fully integrated approach to managing hotels, ensuring that every aspect of its operations meets the highest standards. Renowned for its team of skilled hospitality professionals, Driftwood Hospitality Management prioritizes associate empowerment, encouraging its employees to take initiative, be proactive, and contribute to the success of their property by following well-defined strategies and objectives. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer, ensuring all qualified candidates receive consideration without... Show More
Job Requirements
- High school diploma or equivalent
- 2 or more years of experience in hotel catering and rooms
- Strong verbal and written English communication skills
- Ability to manage multiple tasks and priorities
- Proficient with MS Office and hotel event software
- Ability to walk, sit, stand, talk, hear and smile frequently
- Ability to lift, push and pull objects up to 10 pounds
- Must be available to work varied shifts including weekends and holidays
- Previous experience in Marriott brand or systems strongly preferred
Job Qualifications
- Previous Marriott brand or systems knowledge strongly preferred
- 2 or more years of hotel catering and rooms experience in the hospitality industry
- Proven track record of consistent ability to provide quality service
- Previous leadership experience preferred
- Strong verbal and written English communication skills
- Knowledge of Marriott brand policies and procedures
- Knowledge of catering, food and beverage, and banquet operations
- Skills to manage people and variables in major functions
- Computer literate in MS Word, Excel, and PowerPoint
- Computer literate with CI/TY or other hotel systems preferred
- Strong problem-solving skills
- Strong customer and associate relations skills
- Strong presentation and platform skills
- Strong organizational skills
- Strong closing and persuasion skills
- Ability to use standard software and hotel systems
- Effective decision-making and influence skills
Job Duties
- Plan, upsell and detail the program with clients including modification of space requirements, times, equipment, menus, themes and decorations
- Monitor convention groups room requirements to ensure commitments are met
- Manage function details and related activities to satisfy program requirements
- Anticipate and handle customer complaints to ensure quality product delivery and repeat business
- Improve hotel convention services by developing sales tools, menus, themes and decorations and analyzing competitors
- Monitor and control individual event budgets to maximize revenue and minimize expenses
- Coordinate and communicate with customers verbally and in writing regarding event details and follow up post-event
- Act as liaison between hotel and customer throughout event process
- Lead pre-event and post-event meetings for assigned groups
- Manage group room blocks and meeting spaces
- Greet customers during event phase and hand off to operations team
- Adhere to all standards, policies, and procedures
- Integrate current trends in meetings and special events industry
- Perform special projects as assigned
- Communicate function requirements to appropriate hotel areas
- Solve operational challenges proactively
- Review guest service results and participate in corrective action plans
- Utilize hotel systems like Delphi to manage customer information daily
- Emphasize guest satisfaction during meetings and focus on continuous improvement
- Display leadership in guest hospitality and ensure high-level service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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