Job Overview
Compensation
Salary
Range $43,000.00 - $71,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Venetian Resort is a world-renowned luxury hotel and casino located in the heart of Las Vegas. Known for its stunning architecture, exceptional hospitality, and extensive range of amenities, The Venetian Resort offers guests an unparalleled experience blending comfort, elegance, and entertainment. The resort features lavish suites, premier shopping, fine dining, and a wide variety of entertainment options, positioning itself as a top destination for both leisure and business travelers. With a commitment to excellence in customer service and operational efficiency, The Venetian Resort has established a reputation for delivering memorable events and experiences to guests from around the globe. This prestigious venue is designed to accommodate everything from intimate social gatherings to large-scale corporate events, making it a sought-after location for a diverse clientele.
The Event Manager - Meetings & Social Groups plays a crucial role within the Hospitality operations team at The Venetian Resort. This position focuses on selling, booking, and executing hospitality events within the hotel's parlors, suites, and unique non-convention event spaces. The Event Manager serves as the primary point of contact and liaison for clients and guests, facilitating all experiential aspects of corporate, trade show, and social hospitality events for groups ranging from 10 to 250 guests. The role demands a proactive and detail-oriented professional who can coordinate seamlessly with hotel operations, sales, culinary, and other departments to ensure flawless execution of events. Key responsibilities include converting and contracting social and celebration-related leads, managing group room block bookings, conducting site visits, and guiding guests through menu planning and space configurations in unique venues such as Prestige, Venezia, Stella Studio, Barney's NY, and The Stadium. Beyond coordinating event logistics, the Event Manager is expected to create and develop innovative and creative themes to enhance social functions, contributing to exceptional guest experiences.
In addition to event management duties, this role involves supporting Hospitality operations through administrative tasks including billing, invoicing, auditing, and order management to ensure accuracy and compliance. The Event Manager must maintain clear communication among stakeholders, update and manage lead statuses, oversee changes or cancellations, and promote high guest satisfaction by fostering strong client relationships. The role also emphasizes leadership and teamwork, requiring the manager to supervise and guide team members, promote a culture of mutual respect, continuous improvement, and safety, while upholding company standards of conduct. Flexibility in working varied shifts including nights, weekends, and holidays is essential. The position requires a minimum of five years' supervisory or managerial experience in the hospitality industry, with specific preference given to candidates with hotel operations experience. Familiarity with the MICE (Meetings, Incentives, Conferences, and Exhibitions) industry and proficiency in relevant software tools such as Microsoft Office, LMS, EBMS, Micros, and Meeting Matrix are essential. The Event Manager must exhibit strong interpersonal and communication skills to manage relationships effectively and handle stressful situations with tact and professionalism. This comprehensive role is vital to maintaining The Venetian Resort's reputation as a premier event destination by ensuring all events not only meet but exceed client expectations, thus promoting guest loyalty and operational excellence.
The Event Manager - Meetings & Social Groups plays a crucial role within the Hospitality operations team at The Venetian Resort. This position focuses on selling, booking, and executing hospitality events within the hotel's parlors, suites, and unique non-convention event spaces. The Event Manager serves as the primary point of contact and liaison for clients and guests, facilitating all experiential aspects of corporate, trade show, and social hospitality events for groups ranging from 10 to 250 guests. The role demands a proactive and detail-oriented professional who can coordinate seamlessly with hotel operations, sales, culinary, and other departments to ensure flawless execution of events. Key responsibilities include converting and contracting social and celebration-related leads, managing group room block bookings, conducting site visits, and guiding guests through menu planning and space configurations in unique venues such as Prestige, Venezia, Stella Studio, Barney's NY, and The Stadium. Beyond coordinating event logistics, the Event Manager is expected to create and develop innovative and creative themes to enhance social functions, contributing to exceptional guest experiences.
In addition to event management duties, this role involves supporting Hospitality operations through administrative tasks including billing, invoicing, auditing, and order management to ensure accuracy and compliance. The Event Manager must maintain clear communication among stakeholders, update and manage lead statuses, oversee changes or cancellations, and promote high guest satisfaction by fostering strong client relationships. The role also emphasizes leadership and teamwork, requiring the manager to supervise and guide team members, promote a culture of mutual respect, continuous improvement, and safety, while upholding company standards of conduct. Flexibility in working varied shifts including nights, weekends, and holidays is essential. The position requires a minimum of five years' supervisory or managerial experience in the hospitality industry, with specific preference given to candidates with hotel operations experience. Familiarity with the MICE (Meetings, Incentives, Conferences, and Exhibitions) industry and proficiency in relevant software tools such as Microsoft Office, LMS, EBMS, Micros, and Meeting Matrix are essential. The Event Manager must exhibit strong interpersonal and communication skills to manage relationships effectively and handle stressful situations with tact and professionalism. This comprehensive role is vital to maintaining The Venetian Resort's reputation as a premier event destination by ensuring all events not only meet but exceed client expectations, thus promoting guest loyalty and operational excellence.
Job Requirements
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High school diploma or equivalent
- Ability to obtain and maintain Health, TAM, and other required certifications or licenses
- Five years of supervisory or managerial hospitality experience preferred in hotel operations
- One year experience coordinating with multiple hospitality departments
- Working knowledge of the MICE industry
- Working knowledge of Microsoft Office, LMS, EBMS, Micros, and Meeting Matrix
- Ability to direct and provide guidance
- Maintain a positive work attitude and professional guest interface
- Handle stressful situations with tact and politeness
- Strong interpersonal communication skills
- Availability to work varied shifts including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Five years of experience in a supervisory or managerial role within hospitality
- One year coordinating with multiple hospitality departments such as culinary, food and beverage, or catering/convention services
- Working knowledge of the MICE industry
- Proficiency in Microsoft Office, LMS, EBMS, Micros, and Meeting Matrix
- Ability to give direction, review work, and provide guidance to achieve department goals
- Positive attitude and professional guest interaction skills
- Strong interpersonal and communication skills with diverse teams
- Ability to handle stressful client situations with tact
- Flexibility to work varied shifts including nights, weekends, and holidays
Job Duties
- Serve as single point of contact and liaison among clients, hotel operations, ISD, sales, and culinary operations for events
- Convert, contract, and facilitate social celebration leads and group room block bookings
- Conduct site visits for prospective and confirmed clients
- Sell, book, and execute corporate, social, and trade show affiliated hospitality suite events
- Guide guests in menu planning and space setup for non-suite events in unique venues
- Create and maintain social/celebrations master accounts, rates, and room blocks in LMS and Passkey
- Plan and execute in-house functions with PR, Marketing, Sales, and Corporate offices
- Develop and execute creative themes for social functions
- Coordinate VIP guest transportation, in-house experiences, and in-suite amenities
- Maintain floor presence to ensure high-quality client experience
- Organize, file, bill, invoice, audit, and post adjustments for hospitality orders and event checks
- Communicate information about upcoming events to stakeholders and operational departments
- Update lead statuses for accurate conversion tracking
- Manage changes, cancellations, or additions to Hospitality Event Orders and communicate revisions
- Promote completion of hospitality event surveys with an 80% satisfaction goal
- Utilize comp empowerment to promote exceptional guest/client experiences and timely recovery from service shortfalls
- Oversee event planning activities to meet or exceed standards and maximize profitability
- Build professional relationships with operational departments
- Foster guest/client loyalty and promote teamwork and continuous improvement
- Ensure safety compliance and maintain consistent attendance
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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