Event Manager - Maggiano's-Nashville

Our company is a leading hospitality establishment specializing in exceptional banquet and event services. Renowned for delivering unforgettable experiences, we cater to a diverse range of clientele through well-coordinated and flawlessly executed events. Our commitment to excellence, guest satisfaction, and operational efficiency positions us as a premier venue for weddings, corporate meetings, social gatherings, and special celebrations. We pride ourselves on fostering a collaborative environment where team members are empowered to drive innovation, maintain high standards, and provide exceptional service that exceeds guest expectations.

The Event Manager role is pivotal within our operations, tasked with the comprehensive planning, coordination, and execution of all banquet events. This full-time position requires an individual who can seamlessly manage every aspect of an event from the initial booking handoff to the final completion. With a strong focus on detail-oriented execution, the Event Manager will oversee room setups, seating arrangements, event timelines, and staffing schedules to ensure that each event proceeds flawlessly. This role involves close collaboration with multiple departments including Sales, Culinary, and Restaurant Leadership teams to guarantee cohesive event delivery and a memorable guest experience.

The Event Manager is responsible for reviewing all contracts, banquet event orders (BEOs), and event notes to confirm accuracy and completeness. Managing layouts, seating charts, and room assignments are integral tasks that require strategic planning and organizational acumen. The Event Manager coordinates menu selections and special dietary requirements, working hand-in-hand with culinary teams to ensure menu execution aligns with guest expectations. Scheduling banquet staff is critical for providing the appropriate level of service, and the Event Manager leads the on-site event execution to maintain timing and operational standards.

Leadership and operational excellence define the scope of this position. The Event Manager develops and enforces standard operating procedures for banquet events, ensuring that service standards are upheld and continuously improved. Hiring, training, and coaching banquet teams falls within their purview, alongside performance management to foster a high-caliber workforce. Inventory management related to banquet service items such as linens, audio/visual equipment, and other tools is maintained to ensure readiness and efficiency.

Financial stewardship is another key responsibility, with the Event Manager monitoring profitability through labor, food costs, and general expense control. They contribute to menu pricing and updates, reviewing event performance to address any areas of service recovery. Tracking banquet guest experience metrics and key performance indicators (KPIs) is essential to driving results and maintaining competitive advantage.

Collaboration extends beyond internal teams, with ongoing partnerships with Sales Managers to facilitate smooth handoffs and clear communication of any changes in menus, guarantees, or setups. The Event Manager also interfaces with IT and vendor partners to ensure that banquet systems, phones, printers, and CRM tools function optimally. Maintaining up-to-date banquet event systems, room setup libraries, and menu files are crucial tasks for operational accuracy and efficiency.

The ideal candidate will bring at least three years of experience in hotel, catering, or banquet operations, equipped with a deep understanding of banquet service standards and the ability to interpret event contracts and layouts accurately. Multitasking and organizational skills are essential in this fast-paced environment, paired with superior guest service and conflict resolution capabilities. Proficiency in banquet systems, CRM, or event software is necessary, and a flexible schedule including nights, weekends, and holidays is expected in this dynamic and rewarding role.