Event Manager - Maggiano's-Durham

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Flexible work schedule

Job Description

Our establishment is a renowned venue known for hosting a wide range of exceptional banquet and event services. We cater to a diverse clientele seeking memorable experiences, whether for corporate functions, weddings, conferences, or social gatherings. Our team prides itself on delivering high-quality service in a professional and welcoming environment, ensuring every event we host meets our high standards and exceeds guest expectations. As a leader in the hospitality industry, we continuously strive to innovate our event offerings and operational procedures, creating seamless and successful occasions for our clients.

The Event Manager role is an integral part of our operations... Show More

Job Requirements

Minimum 3 years experience in hotel, catering, or banquet operations
experience leading event execution and service teams
strong knowledge of banquet service standards and room setups
ability to read and execute BEOs, layouts, and event contracts
strong organizational and multitasking skills in a fast-paced environment
excellent guest-service and conflict-resolution skills
proficiency with banquet systems, CRM, or event software
ability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

Minimum 3 years experience in hotel, catering, or banquet operations
experience leading event execution and service teams
strong knowledge of banquet service standards and room setups
ability to read and execute BEOs, layouts, and event contracts
strong organizational and multitasking skills in a fast-paced environment
excellent guest-service and conflict-resolution skills
proficiency with banquet systems, CRM, or event software
ability to work a flexible schedule including nights, weekends, and holidays

Job Duties

Own all event details once the event is booked and handed off from sales team
review contracts, BEOs, and event notes for accuracy and completeness
create and manage event timelines, layouts, seating charts, and room assignments
coordinate menu selections, special requests, dietary needs, and service style
schedule banquet staff based on event size and service requirements
lead day-of execution, ensuring events start on time and run according to plan
serve as primary on-site contact for hosts during events
conduct pre-event meetings with teams to review logistics and service expectations
develop, communicate, and enforce banquet standard operating procedures
hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
ensure rooms are properly set according to diagrams and guest specifications
maintain inventory related to banquet service, linens, A/V, and equipment
partner with culinary team on timing, flow of food, and menu execution
monitor banquet profitability through labor, food cost, and expense control
support menu pricing, updates, and rollout execution
review event performance and address service recovery when needed
track and drive results on banquet guest experience metrics and KPIs
partner with Sales Managers to ensure clean event handoffs
communicate changes to menus, guarantees, and setup in a timely manner
work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
maintain banquet event systems, room setup libraries, and menu files
review reports related to revenue, lost business, repeat business, and guest feedback
ensure accuracy of BEOs and event documentation

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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