Event Manager II - Anaheim Convention Center

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $86,186.00 - $129,278.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible scheduling

Job Description

The City of Anaheim is a dynamic and progressive municipality known for its commitment to excellence in public service and community engagement. As a prominent city in California, Anaheim offers a wide array of cultural and recreational opportunities and is home to various world-renowned attractions. Among its many assets, the Anaheim Convention Center (ACC) stands out as the largest convention center on the West Coast. Operating under the Convention, Sports & Entertainment department, the ACC has a rich history dating back to its opening in 1967. It spans an impressive 53 acres and features 1.8 million square feet of versatile function space designed to host local, national, and international events of various sizes and complexities. The ACC has earned a reputation for delivering outstanding service and maintaining a world-class venue for its clients, hosting prestigious events such as the NAMM Show, Disney's D23 Expo, and the Natural Products Expo West.

The City of Anaheim is currently seeking an experienced Event Manager II to join the Anaheim Convention Center team. This role is pivotal in coordinating and planning a diverse range of events, from conventions and trade shows to athletic competitions, concerts, consumer shows, and corporate meetings. The Event Manager II serves as the primary liaison between the Convention Center and its clients, tenants, contractors, and internal departments, ensuring seamless communication and execution of events. Candidates must be adept at multitasking in a fast-paced environment and possess exceptional customer service skills to ensure that each event runs smoothly and guests enjoy an unparalleled experience.

This is a salaried, exempt management position requiring flexibility to work evenings, holidays, and weekends as necessary to support event activities. The ideal candidate will have a minimum of two years of experience managing events in large-scale multi-purpose facilities and hold college-level coursework in hospitality, business administration, communications, public relations, or a related field. As an Event Manager II, you will be responsible for planning and overseeing all aspects of the largest and most complex events at the Convention Center, including site inspections, coordinating with facility divisions, managing event logistics, generating estimates and final billing, conducting planning meetings, and maintaining comprehensive event records.

The position embodies full journey level responsibilities within the Event Manager series, requiring independent work, occasional guidance for unique situations, and comprehensive knowledge of operating procedures and policies. The role demands proactive calendar management and collaboration with various stakeholders, including internal teams like facility services, security, parking, crowd control, maintenance, and box office. Additionally, you will engage with external entities such as vendors, contractors, the Anaheim Orange County Visitors and Convention Bureau, and clients to ensure event success.

This role offers an exciting opportunity to contribute to one of the most prestigious event venues in the country, where your skills in event coordination, customer service, and operational management will directly impact the Convention Center's reputation and client satisfaction. The Anaheim Convention Center values innovation, collaboration, and professional growth, providing a supportive environment for those committed to delivering excellence in event management.

Job Requirements

Minimum of two years of event management experience in a large multi-purpose facility
college level coursework in hospitality, business administration, communications, public relations, or related field
ability to work evenings, holidays, and weekends as required
strong multitasking and organizational skills
excellent customer service and interpersonal communication
ability to work independently and handle multiple tasks simultaneously
proficiency with event management software
ability to respond to and resolve sensitive complaints
willingness to undergo background check, reference verification, and pre-employment medical examination including drug/alcohol screening
legal authorization to work in the United States

Job Qualifications

Minimum of two years of experience in coordinating and managing events in a large scale multi-purpose facility
college level coursework in hospitality, business administration, communications, public relations, or related field
strong multitasking ability in a fast-paced environment
excellent customer service skills
experience working with convention, trade shows, exhibits, consumer shows, athletic events, concerts, and corporate meetings
ability to work independently and collaboratively
knowledge of event software systems
effective communication skills
ability to manage multiple stakeholders including clients, contractors, and internal departments

Job Duties

Coordinate a variety of Convention Center events including planning, implementing, overseeing, managing and maintaining all aspects of each event prior to, during and after each event
act as liaison between the facility and tenants
conduct facility site inspections
provide information to tenants and appropriate contractors regarding the needs of each event
enter event information into event software system and generate internal event related documents such as, event manifests, room diagrams, and work orders for dissemination to all facility departments and contractors
provide on-site direction for all event related activities and support services during assigned event
ensure successful execution of Anaheim Convention Center policies and procedures
make necessary adjustments and remain accessible at all times during the length of the assigned event
prepare Convention Center for tenant use
coordinate with other divisions within the Convention Center to ensure proper scheduling of personnel in order to meet the needs of the client and ensure efficient operation of Convention Center events
ensure that all necessary services and preparations are complete and scheduled for all facility divisions including facility services, parking, security, crowd control, facility maintenance, and box office
conduct facility site visits, planning meetings, and/or pre-convention meetings for facility staff, clients and vendors
work closely with the Anaheim Orange County Visitors and Convention Bureau sales personnel including attending off site after hours client meetings/dinners with actual and potential clients
maintain and facilitate communication between tenants, contractors, and employees
monitor the quality of services provided and recommend changes as necessary
generate event estimates and final costs to the client for equipment, personnel, and other services
review, adjust, and approve final billings following the completion of assigned events
monitor accounts receivable
plan and review the calendar of events for future use
maintain a proactive list of needs for events, crowd control staffing, contractors and vendors
maintain a variety of event records and reports
interpret contracts and prepare event related documents such as introduction letters, early move-in requests, post event reports, pre-convention meeting packets, and other correspondence as needed
perform special projects as assigned
attend and participate in weekly staff meetings and professional group meetings
respond to citizen inquiries and resolve difficult and sensitive complaints
perform related duties as required