Event Manager II - Anaheim Convention Center

Pomona, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $86,186.00 - $129,278.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement benefits

Paid Time Off

voluntary benefits

Job Description

The City of Anaheim, located in California, is a vibrant and thriving municipality known for its commitment to providing exceptional services to residents and visitors alike. Within its robust infrastructure, the City operates the Anaheim Convention Center, a premier venue for large-scale events across the West Coast. The Anaheim Convention Center is renowned as the largest convention center on the West Coast, boasting a sprawling 1.8 million square feet of function space across 53 acres. Since opening in 1967, it has become a hub for world-class events, including the NAMM Show, Disney's D23 Expo, and the Natural Products Expo West. The center's multifaceted facilities support a diverse range of events such as conventions, trade shows, exhibits, consumer shows, athletic events, concerts, and corporate meetings, attracting local, national, and international audiences.

The City of Anaheim is currently seeking a dedicated and experienced Event Manager II to join the Convention, Sports & Entertainment department. This full-time, salaried managerial role offers an annual salary ranging approximately from $86,186 to $129,278. The Event Manager II will be responsible for planning, coordinating, and managing a wide variety of events at the Anaheim Convention Center. This position acts as the primary liaison between the venue and event tenants, ensuring that all events are executed smoothly and guests receive unparalleled service in a world-class setting. The role requires an individual who can thrive in a fast-paced environment, multitask effectively, work independently, and provide exceptional customer service.

The successful candidate will have a minimum of two years of experience managing large-scale events within a multi-purpose facility. They should be well-versed in coordinating various event types including conventions, trade and consumer shows, athletic competitions, concerts, and corporate gatherings. The role involves conducting site inspections, entering and managing event data in software systems, coordinating internal facility resources such as facility services, parking, security, maintenance, and box office operations, and providing on-site support during events. The Event Manager II will also handle communication between tenants, contractors, and staff to maintain high service quality and oversee billing processes related to events.

As a member of a team that supports some of the most high-profile events in the region, the individual will be expected to attend planning meetings, pre-convention sessions, and collaborate with sales personnel including external partnerships like the Anaheim Orange County Visitors and Convention Bureau. The position demands flexibility as it requires working evenings, weekends, holidays, and other irregular hours to ensure event success. This full journey level position requires a comprehensive understanding of convention center operations, excellent organizational and communication skills, and the ability to solve complex logistical challenges independently. The ideal candidate will possess college-level coursework in hospitality, business administration, communications, public relations, or a related field, supplemented by relevant work experience.

In summary, the Event Manager II role at the Anaheim Convention Center offers a dynamic and rewarding opportunity to contribute to the operations of a premier event venue. The position promises engagement with a diverse array of events, a collaborative work environment, and the chance to apply a specialized skill set toward delivering exceptional event experiences. Candidates are encouraged to apply early as the review process for applications begins July 13, 2026, and this recruitment may close at any time after this date without notice.

Job Requirements

Two years experience coordinating events in a multi-purpose facility including convention exhibits, trade and consumer shows, athletic events, concerts and sales meetings
college level course work in hospitality, business administration, communications, public relations, or a related field
possession of an appropriate, valid driver’s license
ability to work irregular hours including evenings, nights, weekends, and holidays
excellent communication and organizational skills
ability to work independently with minimal supervision
proficiency with office software including word processing, spreadsheets, and database applications

Job Qualifications

Two years experience coordinating events in a multi-purpose facility including convention exhibits, trade and consumer shows, athletic events, concerts and sales meetings
college level course work in hospitality, business administration, communications, public relations, or a related field
knowledge of organization, operation, and services of the city and outside agencies as necessary to assume assigned responsibilities
methods and techniques involved in managing, coordinating, and planning events
convention, trade show and entertainment terminology and procedures
audio-visual and electrical equipment and uses
crowd control and security principles and practices
procedures used in the set-up and clean-up of facilities
accounting principles and procedures
principles and practices of special lighting, booth wiring, and compressed air usage
current trends in public entertainment
budgetary processes
office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases
records management principles and procedures including record keeping and filing principles and practices
methods and techniques of proper phone etiquette
basic principles of business letter writing and report preparation
pertinent federal, state, and local laws, codes, and regulations
ability to plan, coordinate, and manage activities and events
read and interpret blueprints to determine the feasible use of convention center
review room arrangements and make changes or correct deficiencies to tenant satisfaction
maintain a good working relationship with managers and tenants
analyze complex schedules of facilities and personnel to provide necessary staffing levels
organize and problem solve
correctly interpret and apply general administrative and departmental policies and procedures
identify discrepancies between tenant needs and the capabilities of convention center
gather, analyze, and compile research information into a formal proposal format
anticipate coverage for multiple event days and staff accordingly
solve problems within established policies
work independently in the absence of supervision
operate office equipment including computers and supporting word processing, spreadsheet, and database applications
establish and maintain a variety of files and records
prepare routine correspondence and memoranda
perform routine mathematical calculations
respond tactfully, clearly, concisely, and appropriately to inquiries from other city staff, the general public, and outside agencies
work nights, weekends, and holidays as needed to perform the job duties
plan and organize work to meet changing priorities and deadlines
understand and carry out oral and written directions
communicate clearly and concisely, both orally and in writing
establish and maintain effective working relationships with those contacted in the course of work
possession of an appropriate, valid driver’s license

Job Duties

Coordinate a variety of convention center events including planning, implementing, overseeing, managing and maintaining all aspects of each event prior to, during and after each event
act as liaison between the facility and tenants
conduct facility site inspections
provide information to tenants and appropriate contractors regarding the needs of each event
enter event information into event software system and generate internal event related documents such as event manifests, room diagrams, and work orders for dissemination to all facility departments and contractors
provide on-site direction for all event related activities and support services during assigned event
ensure successful execution of Anaheim Convention Center policies and procedures
make necessary adjustments and remain accessible at all times during the length of the assigned event
prepare convention center for tenant use
coordinate with other divisions within the Convention Center to ensure proper scheduling of personnel in order to meet the needs of the client and ensure efficient operation of convention center events
ensure that all necessary services and preparations are complete and scheduled for all facility divisions including facility services, parking, security, crowd control, facility maintenance, and box office
conduct facility site visits, planning meetings, and/or pre-convention meetings for facility staff, clients and vendors
work closely with the Anaheim Orange County Visitors and Convention Bureau sales personnel including attending off site after hours client meetings/dinners with actual and potential clients
maintain and facilitate communication between tenants, contractors, and employees
monitor the quality of services provided and recommend changes as necessary
generate event estimates and final costs to the client for equipment, personnel, and other services
review, adjust, and approve final billings following the completion of assigned events
monitor accounts receivable
plan and review the calendar of events for future use
maintain a proactive list of needs for events, crowd control staffing, contractors and vendors
maintain a variety of event records and reports
interpret contracts and prepare event related documents such as introduction letters, early move-in requests, post event reports, pre-convention meeting packets, and other correspondence as needed
perform special projects as assigned
attend and participate in weekly staff meetings and professional group meetings
respond to citizen inquiries and resolve difficult and sensitive complaints
perform related duties as required