BEST Crowd Management logo

Event Manager - AT&T Stadium

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $50,000.00 - $60,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Career growth opportunities
Flexible work schedule

Job Description

BEST Crowd Management is a leading event staffing and security company dedicated to providing exceptional crowd management services for a wide range of events. Operating primarily out of Arlington, TX, and based at the renowned AT&T Stadium, BEST Crowd Management has established itself as a trusted partner in the event management industry. With a focus on safety, operational excellence, and customer satisfaction, the company delivers seamless event experiences at concerts, sports games, corporate gatherings, and various other high-profile events. Known for its dynamic environment and commitment to career growth, BEST Crowd Management fosters a supportive and collaborative culture where team members are highly valued and empowered to contribute to the company's success. Employees enjoy a flexible work schedule that includes weekends, nights, and holidays, making it an ideal opportunity for individuals who thrive in fast-paced, non-traditional work hours.

As an Event Manager at BEST Crowd Management, you will play a pivotal role in leading and inspiring the crowd management team to achieve operational excellence and exceptional client satisfaction. Your responsibilities will encompass overseeing all aspects of event operations, from recruitment and training to on-the-day coordination and emergency response. Reporting to the leadership team, you will ensure top performance through effective supervision and motivation of Event Supervisors. This role demands a detail-oriented, proactive individual who can handle complex situations with sound judgment and discretion. You will be the primary contact for clients, fostering positive relationships through regular communication and dedicated support. Additionally, you will drive continuous improvement by developing and refining standard operating procedures and training programs. The position offers a competitive salary ranging from $50,000 to $60,000 per year, comprehensive benefits including health, dental, and vision insurance, a 401(k) plan with company match, and paid time off. Working at the iconic AT&T Stadium, you will be at the heart of a vibrant community dedicated to creating memorable event experiences. Join BEST Crowd Management as an Event Manager and be a vital part of a team that transforms every event into a safe, efficient, and enjoyable experience for all attendees.

Job Requirements

  • 1-3 years of professional-level experience, preferably in security, event staffing, law enforcement, or military
  • at least one year of experience in customer service, security, or a related field
  • ability to work a flexible schedule, including weekends, nights, and holidays
  • excellent oral and written communication skills in English
  • good independent judgment and discretion, with the ability to notify superiors when necessary
  • ability to respond effectively to changes and time-sensitive matters with clients, staff, and senior executives
  • ability to pass a background check

Job Qualifications

  • 1-3 years of professional-level experience, preferably in security, event staffing, law enforcement, or military
  • at least one year of experience in customer service, security, or a related field
  • excellent oral and written communication skills in English
  • good independent judgment and discretion, with the ability to notify superiors when necessary
  • ability to respond effectively to changes and time-sensitive matters with clients, staff, and senior executives

Job Duties

  • take charge of recruiting, hiring, security licensing, training, scheduling, and event day operations
  • supervise, motivate, coach, and train Event Supervisors, ensuring top performance and development
  • maintain positive relationships with clients through regular contact and support
  • identify and address issues at events and assist with investigations as needed
  • handle client or site emergencies with effective communication and swift action
  • manage all technical and managerial aspects of event operations, responding to client requests
  • develop and improve standard operating procedures and conduct on-the-job training

Job Criteria

Experience

Mid Level (3-7 years)


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