Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
company match
Tuition Reimbursement
Pet insurance
Job Description
Loews Arlington Hotel and Convention Center is a premier full-service meetings and resort destination located in the heart of the vibrant sports and entertainment district between Dallas and Fort Worth, Texas. Known for its strategic location near iconic venues such as Globe Life Field, home of the 2023 World Series Texas Rangers, and AT&T Stadium, home of the Dallas Cowboys, the hotel offers a unique blend of luxury accommodation and top-tier event facilities. With 888 rooms, five restaurants and lounges, two pools with an authentic sandy beach, cabanas, a water slide, a fitness center, a full-service spa and salon, and an impressive 266,000 square feet of meeting and event space, the hotel is designed to cater to guests seeking world-class experiences whether for business or leisure. The hotel combines a sophisticated setting with warm, personalized service, making it a preferred destination for groups of all sizes, families, and individual travelers alike.
Loews Hotels & Co, the parent company, has a rich history dating back to 1960 and operates iconic hotels and resorts across the United States. The organization prides itself on creating diverse, welcoming teams that deliver exceptional guest experiences in landmark destinations. Loews Arlington embodies these values by fostering a culture of belonging, respect, and continuous growth. The company emphasizes inclusivity, ensuring team members of all backgrounds feel valued and empowered to contribute meaningfully to the hotel’s mission.
The Event Manager role at Loews Arlington Hotel and Convention Center is a critical position that ensures flawless execution of conventions, meetings, and rooms-only event business. This role requires keen attention to detail, strong organizational skills, and exceptional customer service capabilities to manage events from initial assignment through to final billing. The Event Manager serves as the principal liaison between clients and hotel departments to guarantee that every aspect of the event complies with client specifications and Loews standards. Responsibilities include reviewing contracts for accuracy, leading client communication, preparing detailed banquet event orders, coordinating with operational teams, forecasting revenue, and driving incremental sales. This position demands creativity, analytical thinking, and excellent communication skills to develop solutions and maintain professionalism under pressure.
Candidates for the Event Manager position should have a minimum of one year of event management or related sales experience within a full-service hotel environment, or alternatively, at least two years in a guest-facing customer service or hospitality role. Proficiency in Microsoft Office Suite is required, with preferred experience in Delphi and diagramming software. The role requires flexibility to work weekends and holidays when necessary. Reporting directly to the Director of Meetings & Events, this position offers a rewarding career path within a leader in the hospitality industry, supported by opportunities for personal and professional growth, inclusive culture, and a comprehensive benefits package.
Loews Hotels & Co, the parent company, has a rich history dating back to 1960 and operates iconic hotels and resorts across the United States. The organization prides itself on creating diverse, welcoming teams that deliver exceptional guest experiences in landmark destinations. Loews Arlington embodies these values by fostering a culture of belonging, respect, and continuous growth. The company emphasizes inclusivity, ensuring team members of all backgrounds feel valued and empowered to contribute meaningfully to the hotel’s mission.
The Event Manager role at Loews Arlington Hotel and Convention Center is a critical position that ensures flawless execution of conventions, meetings, and rooms-only event business. This role requires keen attention to detail, strong organizational skills, and exceptional customer service capabilities to manage events from initial assignment through to final billing. The Event Manager serves as the principal liaison between clients and hotel departments to guarantee that every aspect of the event complies with client specifications and Loews standards. Responsibilities include reviewing contracts for accuracy, leading client communication, preparing detailed banquet event orders, coordinating with operational teams, forecasting revenue, and driving incremental sales. This position demands creativity, analytical thinking, and excellent communication skills to develop solutions and maintain professionalism under pressure.
Candidates for the Event Manager position should have a minimum of one year of event management or related sales experience within a full-service hotel environment, or alternatively, at least two years in a guest-facing customer service or hospitality role. Proficiency in Microsoft Office Suite is required, with preferred experience in Delphi and diagramming software. The role requires flexibility to work weekends and holidays when necessary. Reporting directly to the Director of Meetings & Events, this position offers a rewarding career path within a leader in the hospitality industry, supported by opportunities for personal and professional growth, inclusive culture, and a comprehensive benefits package.
Job Requirements
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service or hospitality role
- knowledge of hotel operational departments
- proficient in Microsoft Office Suite including Excel, Word, PowerPoint, Outlook
- Delphi experience preferred
- diagramming software experience preferred
- ability to partner effectively with clients, guests, and all levels of hotel staff and management
- ability to work a flexible schedule including weekends and holidays as needed
Job Qualifications
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service or hospitality role
- knowledge of hotel operational departments
- proficient in Microsoft Office Suite including Excel, Word, PowerPoint, Outlook
- Delphi experience preferred
- diagramming software experience preferred
- ability to partner effectively with clients, guests, and all levels of hotel staff and management
- strong communication and organizational skills
Job Duties
- Review all assigned group files including contracts and addenda for accuracy
- lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- build client relationships through maintenance of consistent, professional communication and support
- outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- prepare impactful group resumes containing all relevant event information needed for successful operational execution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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