Event Manager and Hospitality Supervisor

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a premier global partner renowned for delivering exceptional services to the world’s most prestigious live events, venues, and brands. With an extensive network of 450 venues worldwide, hosting over 20,000 events and entertaining approximately 165 million guests annually, Legends Global stands at the forefront of the live event industry. Their offering is comprehensive, providing integrated services that cover feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking services for world-class venues and events. The culture at Legends Global promotes respect, ambitious thinking, collaboration, and bold action. The organization is dedicated to fostering an inclusive workplace where employees can be authentic, impactful, and have ample opportunities for career growth. Teamwork and unity are deeply embedded in their values, creating a winning environment for all team members. This role is a full-time, salaried, exempt position based on site at Buddy Holly Hall in Lubbock, Texas, within the Event Services department. The role reports directly to the General Manager. The Event Manager and Hospitality Supervisor play a vital role in ensuring the seamless execution of both staged and private events, including banquets and hospitality operations. This position requires supervision of staff and oversight of all facility operations related to events, from planning to completion. The Event Manager will engage closely with clients to plan, organize, and coordinate events, ensuring all contract provisions, policies, and procedures are clearly communicated and adhered to. They are responsible for coordinating activities with various service contractors, overseeing set-up arrangements, managing cost estimates and billing, and ensuring compliance with safety and alcohol service policies. Additionally, this role serves as the key liaison between clients and facility departments, ensuring high standards of food presentation, service flow, client satisfaction, and overall event success. The ideal candidate will possess strong organizational, communication, and leadership skills, with the ability to work independently and anticipate client needs. The role demands a proactive mindset and the capability to manage multiple responsibilities in a fast-paced environment. Compensation includes a competitive salary commensurate with experience, alongside a generous benefits package encompassing medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The position embodies an excellent opportunity for professionals seeking to advance their careers in event management and hospitality within an internationally recognized organization committed to excellence and inclusion.

Job Requirements

Bachelor's degree from four-year college or university
Minimum of two years management level experience coordinating events in a multi-purpose facility
Excellent verbal and written communication skills
Knowledge of facility management principles and equipment
Food handler's and alcohol service certifications
Strong organizational and planning abilities
Ability to manage multiple projects
Proven problem-solving and communication skills
Supervisory experience
Professional presentation and work ethic

Job Qualifications

Bachelor's degree from four-year college or university
Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food and beverage functions in a Convention Center or Major hotel
Excellent verbal and written skills
Working knowledge of the principles of facility management, services, and equipment for a similar facility
Food handler's and Alcohol service certifications
Excellent organizational, planning, and interpersonal skills
Exceptional written and verbal skills
Ability to prioritize multiple projects
Demonstrate problem-solving and communication skills
Supervisory experience
Professional presentation, appearance, and work ethic

Job Duties

Supervises staff and oversees all aspects of facility operations related to events both staged and private events as assigned to support the banquet and hospitality operations
Meets with client groups to plan and organize assigned meetings and or events
Coordinates activities with the various service contractors for assigned meetings and or events both staged and private
Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
Prepares cost estimates and monitors final billing
Coordinates with culinary, F&B, and service teams on menus, timing, and special requests
Ensures compliance with alcohol service policies and guest safety standards
Provides clear, concise, and timely communication of detailed requirements to operational departments
Assists in scheduling operational set-ups to provide equipment or service needs
Monitors and supervises facility set-up when necessary
Serves as primary liaison between clients and facility departments
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events
Follows-up on all client requests, concerns, and problems
Monitor food presentation, service flow, and adherence to standards of excellence
Supervise banquet and service staff during events to ensure high-quality service delivery
Attends appropriate planning, organization and other events related to assigned responsibilities
Serves as Manager on duty as required
Ability to work independently with minimal supervision with a proactive mindset to anticipate needs or wants of clients both for staged events and private/banquet or related
Execute or manage other duties as assigned