Event Manager and Hospitality Supervisor

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $38,600.00 - $64,400.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a leading global company specializing in the partnership and management of some of the world's most prestigious live events, venues, and iconic brands. Known for providing a fully integrated suite of premium services, Legends Global operates with a white-label approach to keep their partners front and center in their respective industries. Their expansive network spans 450 venues worldwide, encompassing more than 20,000 events annually and entertaining approximately 165 million guests each year. The company's expertise covers a wide array of live event components including feasibility studies, consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. This broad spectrum of services ensures that Legends Global stands as a premier player in the entertainment and events industry, committed to excellence and innovation. The culture at Legends Global embodies respect, ambitious thinking, collaboration, and bold action. The company emphasizes inclusivity, fostering an environment where employees can be authentic, have significant impact, and develop their careers. The team spirit is strong, with a shared understanding that collective effort and unity lead to winning outcomes. If you aspire to be part of a dynamic and winning team, Legends Global presents an excellent opportunity to thrive and contribute.

The role of Event Manager and Hospitality Supervisor at Legends Global is a full-time, salaried, exempt position reporting directly to the General Manager within the Event Services department. This position offers a competitive salary aligned with experience and includes a comprehensive benefits package covering medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. Based onsite at Buddy Holly Hall in Lubbock, Texas, the Event Manager and Hospitality Supervisor holds a critical leadership role overseeing the entirety of facility operations related to various events, including both staged performances and private events. The individual in this role is responsible for supervising staff, managing event logistics, coordinating with clients and internal departments, and ensuring the highest standards of service and safety are maintained throughout event execution. Core duties include client consultation to organize and plan events, coordination with service contractors, culinary teams, and beverage services, and ensuring compliance with relevant policies such as alcohol service and guest safety standards. The Event Manager acts as the primary liaison between clients and all facility departments, facilitating seamless communication of event requirements and managing the successful delivery of all events. This position demands a proactive and independent approach, with the ability to anticipate client needs and resolve problems efficiently. Additionally, this role carries supervisory responsibilities including hiring, training, performance appraisal, and maintaining a professional work environment. Overall, the Event Manager and Hospitality Supervisor plays an essential part in upholding Legends Global's commitment to excellence and delivering memorable experiences for all guests and partners.

Job Requirements

Bachelor's degree
Minimum two years management experience in event coordination
Food handler's certification
Alcohol service certification
Excellent verbal and written communication skills
Supervisory experience
Working knowledge of facility management and services

Job Qualifications

Bachelor's degree from four-year college or university
Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions in a Convention Center or major hotel
Excellent verbal and written communication skills
Working knowledge of the principles of facility management, services, and equipment for a similar facility
Food handler's and Alcohol service certifications
Excellent organizational, planning, and interpersonal skills
Ability to prioritize multiple projects
Demonstrate problem-solving and communication skills
Supervisory experience
Professional presentation, appearance, and work ethic

Job Duties

Supervises staff and oversees all aspects of facility operations related to events both staged and private events as assigned to support the banquet and hospitality operations
Meets with client groups to plan and organize assigned meetings and/or events
Coordinates activities with the various service contractors for assigned meetings and/or events both staged and private
Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
Prepares cost estimates and monitors final billing
Coordinates with culinary, F&B, and service teams on menus, timing, and special requests
Ensures compliance with alcohol service policies and guest safety standards
Provides clear, concise, and timely communication of detailed requirements to operational departments
Assists in scheduling operational set-ups to provide equipment or service needs
Monitors and supervises facility set-up when necessary
Serves as primary liaison between clients and facility departments
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events
Follows-up on all client requests, concerns, and problems
Monitor food presentation, service flow, and adherence to standards of excellence
Supervise banquet and service staff during events to ensure high-quality service delivery
Attends appropriate planning, organization and other events related to assigned responsibilities
Serves as Manager on duty as required
Ability to work independently with minimal supervision with a proactive mindset to anticipate needs or wants of clients both for staged events and private/banquet or related
Execute or manage other duties as assigned