Event Manager

Norfolk, VA, USA|

Job Overview

Compensation

Salary

Range $42,700.00 - $71,200.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee assistance program

Flexible work schedule

Job Description

The City of Virginia Beach is a vibrant and dynamic municipality known for its dedication to providing exceptional services to its residents and visitors. As a coastal city with a rich mix of cultural, recreational, and business activities, Virginia Beach frequently hosts events of varying sizes and complexities that require meticulous planning and management, particularly in parking operations. The city is committed to fostering a positive image and ensuring that every facet of event logistics contributes to an outstanding visitor experience. This commitment extends to the crucial area of parking management, where efficiency, safety, and customer satisfaction are paramount.

The City of Virginia Beach is currently seeking a highly organized and results-driven Event Manager to oversee parking operations for its events. This pivotal role involves coordinating parking logistics to provide seamless experiences for event attendees while maximizing operational efficiency and safety. The ideal candidate will be equipped with strategic planning abilities, on-site management skills, and exceptional communication capabilities necessary to handle the complexities of event parking management.

This Event Manager will collaborate closely with event organizers, venue management, local authorities, and other stakeholders to develop comprehensive parking plans that address traffic flow, capacity management, and contingency strategies. The role requires a proactive approach to recruitment, training, and management of a team of parking attendants and supervisors, ensuring that staffing levels are adequate and operations run smoothly throughout each event.

In addition to operational oversight, the Event Manager will be responsible for ensuring adherence to safety protocols and regulatory requirements to minimize risks and prevent disruptions. The ability to respond in real-time to emerging challenges during events is critical, alongside maintaining a strong focus on customer service by addressing attendee inquiries and concerns promptly and professionally.

Furthermore, the role involves continuous improvement efforts, working with general management to develop programs that enhance parking operations. Post-event evaluations and detailed reporting on attendance, revenue, and customer feedback will inform strategies aimed at refining parking services over time.

As a representative of the City of Virginia Beach, the Event Manager must demonstrate a high degree of professionalism and leadership, fostering a positive image of the city through exemplary service and operational excellence. The position offers a unique opportunity for motivated individuals looking to grow within the field of parking management, contributing to the successful delivery of major community and cultural events while gaining valuable experience in municipal event operations.

Job Requirements

2+ years parking experience
2+ years management experience
Clean driving record
Ability to interpret and apply City of Virginia Beach parking ordinances
Strong communication skills
Ability to lead and train a team
Proficiency with Microsoft Office and Google applications
Excellent organizational skills
Ability to handle pressure and solve problems
Exceptional customer service skills

Job Qualifications

2+ years parking experience
2+ years management experience
CAPP/CPP certifications are a plus
Strong team building skills
Planning special event parking and implementation
Ability to construct and implement ongoing staff training programs
An analytical mind with problem-solving skills
Excellent communication skills
Excellent organization and multitasking skills
Planning skills
Understands Outlook, Microsoft Word, Excel, Access, and PowerPoint applications
Understands Google applications including G-mail and Google calendar
Familiar with current technology
Understands current applications and systems
Exceptional leadership skills
Time, task, and resource management skills
Strong problem-solving, critical thinking, and coaching
Exceptional degree of professionalism
Excellent customer service skills
Excellent verbal and written communication skills
Delegating leadership
Good observation skills
Problem solving skills
Able to work well under pressure
Able to take initiative
Able to interpret and apply City of Virginia Beach parking ordinances
Possess a clean driving record

Job Duties

Collaborate with event organizers, venue management, and stakeholders to understand event parking requirements
Develop comprehensive parking plans, including traffic flow, capacity management, and contingency strategies
Coordinate with local authorities for permits, road closures, and traffic control needs
Recruit, train, and manage a team of parking attendants and supervisors
Assign roles and responsibilities, ensuring adequate staffing levels for each event
Provide clear instructions and ongoing support to ensure smooth operations during events
Communicate effectively with stakeholders
Oversee parking setup, signage placement, and traffic control measures
Monitor and manage parking operations in real-time, addressing issues as they arise
Ensure adherence to safety protocols and regulations to prevent accidents or disruptions
Work with general management to develop programs to improve the operation
Maintain a strong focus on customer satisfaction by providing courteous and professional service
Address attendee inquiries, concerns, and complaints promptly and effectively
Implement strategies to minimize wait times and enhance the overall parking experience
Conduct post-event evaluations to identify successes and areas for improvement
Prepare detailed reports on parking operations, including attendance, revenue, and feedback