Event Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence, innovation, and outstanding customer service. With a diverse portfolio of renowned hotel brands, Marriott Hotels strive to elevate the art of hospitality by blending thoughtful service with global consistency. Located at 3501 University Blvd E, Adelphi, Maryland, this opportunity is a full-time management position within Marriott's dynamic event management team. Marriott fosters an inclusive and supportive work environment, valuing the unique backgrounds and experiences of its associates while promoting equal opportunity and a culture of respect and growth. The company's dedication to career advancement and employee wellbeing is evident through its comprehensive benefits and supportive workplace culture.

The Event Manager role involves meticulous preparation and coordination of all event documentation while working closely with sales teams, property departments, and customers to ensure a seamless and high-quality event experience during all phases: pre-event, event day, and post-event. This position primarily manages events of average complexity, ensuring smooth transitions from sales to service teams and back to sales. The Event Manager is responsible for identifying and capitalizing on revenue opportunities by offering enhancements and up-selling services to create exceptional event experiences.

Key responsibilities include managing event logistics and operations, from greeting customers to coordinating with the event operations team for execution, guaranteeing billing accuracy, and managing group room blocks and meeting spaces for various sized groups. The role requires proactive problem solving and collaboration with property staff to overcome operational challenges and incorporate current trends in event management and design.

Providing exceptional customer service is a cornerstone of this position. The Event Manager acts as a liaison throughout the event process, empowers employees to deliver excellent service, and ensures clear communication of event details. They maintain a visible presence to clients, oversee customer experiences, and follow up post-event to address any concerns or feedback. Responsiveness to guest complaints, the use of personal judgement to enhance experiences, and continuous improvement through feedback integration are essential elements of customer service management in this role.

Leading event management teams involves conducting formal pre- and post-event meetings, facilitating necessary discussions to address group needs, and fostering team collaboration to ensure flawless event execution.

Additionally, the Event Manager supports sales and marketing efforts by assisting with the sales process, revenue forecasting, and up-selling products and services to maximize financial performance. They also engage in human resources activities such as reviewing guest satisfaction results, providing employee feedback, implementing corrective action plans, and taking initiative to improve service based on personal evaluations.

This position offers an annual salary range of $61,000 to $79,000 and includes eligibility for bonuses, reflecting Marriott's recognition of performance and contribution to company success. Being part of Marriott means joining a global team committed to delivering the promise of "Wonderful Hospitality. Always." and becoming part of a legacy dedicated to service excellence, career growth, and cultural diversity. This is a chance to begin your purpose, belong to an amazing team, and become the best version of yourself within a leading hospitality company.