Event Manager

This job opportunity is offered at a distinguished hotel property that prides itself on delivering exceptional event management and customer service experiences. The property is part of a renowned hospitality group known for its commitment to excellence, guest satisfaction, and operational efficiency. Established as a reputable player in the hotel and event industry, the company provides comprehensive services including accommodations, dining, and state-of-the-art event hosting capabilities. The property has a dynamic work environment that fosters teamwork, innovation, and professional growth, making it an ideal place for hospitality professionals seeking to enhance their careers.

The position available is for an Event Planner who will play a critical role in ensuring the seamless execution of events and a superior customer experience throughout all phases of event management. This role is a full-time employment opportunity where the planner is responsible for coordinating between sales, property departments, and customers. The fundamental goal is to streamline the transition of event details from the sales phase through to event execution and post-event activities, guaranteeing high standards are maintained at every stage. The compensation for this role is competitive and based on the candidate's experience.

An Event Planner in this role will oversee a broad spectrum of responsibilities, including managing logistics for average to large-sized groups and working closely with sales and operational teams. The planner ensures billing accuracy, manages group room blocks, and adopts innovative event management trends to elevate the quality of events. This individual serves as the main liaison between customers and the property, providing excellent customer service and effectively handling any guest issues or feedback to enhance guest satisfaction.

Further, the Event Planner leads event management teams by conducting pre- and post-event meetings to communicate needs and review feedback. They assist in sales processes and revenue forecasting and actively identify opportunities for up-selling and offering value-added enhancements to clients. The role demands a proactive and highly organized individual who can anticipate and resolve operational challenges, integrate customer feedback for continuous improvement, and maintain clear communication across all involved parties.

This position also embodies a human resources aspect where the planner monitors service behaviors, provides feedback to employees and managers, and takes initiative for improving service performance. The role is key for ensuring the property meets its business objectives through exceptional event coordination and customer engagement. Candidates with previous hotel sales and catering experience, familiarity with CI/TY and Marriott systems, and strong computer skills with Word, Excel, and PowerPoint will find themselves well-prepared for success in this position.

Joining this property means becoming part of a supportive team with opportunities for professional development and growth. Benefits include comprehensive medical, dental, vision, life insurance plans, supplemental benefits, short-term disability, 401-K plans, and travel discounts for employees and their families. The company fosters a culture of competition, self-motivation, and customer focus, aiming for excellence in the hospitality and events sector. This is a prime opportunity for a driven Event Planner to contribute to a leading hospitality establishment and build a rewarding career while making a lasting impact on guest experiences.