Event Manager

The Luxury Collection Hotels & Resorts, a distinguished division of Marriott International, represents a portfolio of over 120 exceptional properties located in more than 35 countries around the world. With a rich heritage dating back to 1906 under the Italian CIGA brand, The Luxury Collection is synonymous with authentic luxury experiences, offering guests unique and cherished expressions of each locale. From grand historic palaces to secluded resorts and modern classics, these luxury hotels and resorts are celebrated for providing immersive cultural experiences and personalized hospitality tailored to the discerning luxury traveler.

Marriott International is a global leader in the hospitality industry, known for its commitment to excellence, innovation, and inclusion. The company fosters an environment where diversity is celebrated and each associate is valued for their unique background and talents. Marriott’s dedication to equal opportunity employment ensures a welcoming workplace and professional growth opportunities for all team members. Benefits for employees include comprehensive health care, 401(k) plans, paid time off, life and disability insurance, and other wellness programs designed to support individual and team success.

This full-time Management position is based at the prestigious 2 New Montgomery Street location in San Francisco, California. The role offers a competitive annual salary range of $69,400 to $94,950, with eligibility for performance-based bonuses. As an Event Manager at The Luxury Collection, you will play a critical role in orchestrating seamless and memorable events that align with the brand’s high standards of service and luxury.

The Event Manager is responsible for the comprehensive coordination of event documentation, collaborating closely with sales teams, property departments, and customers to ensure outstanding service throughout all phases of an event—from pre-event planning through onsite execution to post-event follow-up. This role primarily handles events of average complexity but requires a keen attention to detail and the flexibility to adapt to dynamic event needs.

A significant aspect of this role involves managing event logistics and operational challenges, such as group room blocks, meeting spaces, and billing accuracy, to deliver impeccable event experiences. The manager acts as a liaison bridging the field sales team and customers, ensuring clear communication and smooth transitions throughout the event lifecycle. Upselling opportunities to enhance events and maximize revenue are actively identified and pursued.

Customer service excellence is a hallmark of this position. The Event Manager advocates for and models superior guest relations, attentively responding to guest concerns and incorporating valuable feedback into service enhancements. Leadership is demonstrated by empowering team members, conducting pre- and post-event meetings, and promoting continuous improvement across event management practices.

Collaboration with sales and marketing functions is key, including assisting with revenue forecasting and supporting the sales process. In addition, the Event Manager contributes to human resources activities by reviewing customer satisfaction results with staff, providing coaching, and implementing corrective actions to maintain service excellence.

Joining The Luxury Collection means becoming part of a legacy of luxury hospitality and a global team that values creativity, purposeful work, and personal growth. If you are passionate about delivering evocative storytelling through exceptional events and cultivating lasting guest memories, this opportunity offers a stage to showcase your talents and advance your career within a world-renowned hospitality brand.