Job Overview
Employment Type
Full-time
Benefits
bonus eligibility
Competitive health and wellness benefits
401(k) with Company Match
Hybrid remote-eligible work policy
paid sick days
Paid vacation
Paid holidays
Training and development opportunities
Tuition Reimbursement
employee hotel rates
other discounts
Job Description
Loews Atlanta Hotel, located in the heart of Midtown, offers guests a vibrant and dynamic experience in one of the city's most sought-after neighborhoods. Just a short walk from some of Atlanta's premier attractions, this hotel combines southern charm with modern sophistication. The property boasts stunning city views, elegantly designed rooms, and a welcoming atmosphere that embodies the spirit of Atlanta. As a part of the esteemed Loews Hotels & Co., Loews Atlanta is embedded in a legacy of excellence, operating iconic hotels and resorts across the United States since its founding in 1960. The company prides itself on creating... Show More
Job Requirements
- minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- knowledge of hotel operational departments
- proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
- preferred experience with Delphi and diagramming software
- ability to work flexible schedule including weekends and holidays
- excellent interpersonal and communication skills
- strong attention to detail and ability to manage multiple projects simultaneously
Job Qualifications
- minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- knowledge of hotel operational departments
- proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- preferred Delphi experience
- preferred diagramming software experience
- ability to work flexible schedule including weekends and holidays
- excellent communication and client relationship skills
- strong organizational and multitasking abilities
Job Duties
- Review all assigned group files including contracts and addenda for accuracy
- lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- build client relationships through maintenance of consistent, professional communication and support
- outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- prepare impactful group resumes containing all relevant event information needed for successful operational execution
- distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- accurately forecast and report out on group food and beverage spend
- oversee group room block performance, and report out on rooms utilization
- drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- other duties as assigned
Job Location
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