Event Manager

Madison, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $23.77

Benefits

flexible schedule

Employee Discounts

Paid training

Professional development opportunities

community engagement

Job Description

Overture Center for the Arts is a premier cultural venue dedicated to engaging the community through the arts and providing extraordinary experiences for everyone who participates in this remarkable community asset. As a multifaceted facility, the center offers a wide range of performances, events, and educational programs that bring together diverse audiences and artists under one roof. Deeply committed to excellence, the Overture Center prides itself on upholding the highest standards of quality and customer service in all its operations. Every member of the Overture team works proactively in a spirit of collaboration, delivering outstanding customer service, actively advancing the brand, and passionately fulfilling the center's mission to promote the arts and community engagement.

The role of Event Manager at the Overture Center for the Arts plays a critical part in ensuring the success of various non-theatrical public and private events hosted in the facility. This part-time position, paying an hourly wage of $23.77, requires the individual to perform under limited supervision while coordinating on-site customer services during events. The Event Manager is the primary point of contact for customers during events and must handle last-minute changes or requests, guaranteeing the highest level of service within the center’s capabilities. This position demands versatility, as the manager will collaborate closely with security staff, caterers, house technicians, maintenance teams, and other personnel essential to event execution.

Throughout the event timeline, from preparation through completion, the Event Manager implements detailed event plans using complex room booking software, generates and reviews event reports and work orders, and manages communications concerning space usage, equipment needs, and general event services among various departments. The manager actively enforces building policies and procedures to maintain safety and order, oversees the load-in and load-out of external vendors, and ensures that guests, vendors, equipment, and staff exit the building securely once events conclude. Additionally, the Event Manager may provide technical support and setup assistance as necessary. The role requires the ability to input event data post-event, generate comprehensive reports, and perform other duties as assigned by supervisory personnel.

Working conditions involve a combination of office work and active movement throughout the building, requiring the use of computers, office equipment, telephones, and two-way radios essential to coordination efforts. Flexibility in working hours is necessary due to the variable event schedule. The Event Manager must demonstrate excellent communication skills, an ability to work with diverse populations, and a keen understanding of event coordination logistics and customer service excellence. This role offers a unique opportunity to be at the forefront of event execution within a dynamic, well-respected arts environment, dedicated to fostering community connection through the arts.

Job Requirements

High school diploma/GED
2 years college or technical college coursework in Business Administration, Hotel Management, or related area preferred
2 years experience coordinating services and enforcing rules and regulations including at least 1 year in the entertainment and/or hospitality industry
Basic knowledge of event set-up and coordination
Knowledge of audiovisual and other technical equipment preferred
Ability to learn computer operations applicable to areas of responsibility
Ability to deal effectively and communicate with customers of various ages, socioeconomic statuses, and ethnic groups
Ability to handle diverse circumstances and activities
Ability to understand and independently carry out direction and procedures
Ability to sit or stand for up to 10 hours per day
Ability to operate a computer, telephone, and two-way radio
Required to use two-way radio for work purposes

Job Qualifications

High school diploma/GED
2 years college or technical college coursework in Business Administration, Hotel Management, or related area preferred
2 years experience coordinating services and enforcing rules and regulations including at least 1 year in the entertainment and/or hospitality industry
Basic knowledge of event set-up and coordination
Knowledge of audiovisual and other technical equipment preferred
Ability to learn computer operations applicable to areas of responsibility
Ability to deal effectively and communicate with customers of various ages, socioeconomic statuses, and ethnic groups
Ability to handle diverse circumstances and activities
Ability to understand and independently carry out direction and procedures

Job Duties

Represents Overture Center at events as primary customer contact and event liaison
Implements event plan details using complex rooms booking program, event reports, and work orders
Coordinates information regarding space usage, equipment requests, and general event services between various Overture Center departments, security staff, coat check staff, house technicians, maintenance, and catering
Coordinates event details with all other activities in the building
Accommodates on-site requests based on extensive understanding of building and equipment use policies
Assists external vendors with load-in, set-up, and load-out
Enforces building policies, procedures, and regulations
Oversees events and ensures guests, vendors, equipment, and staff make it safely out of the building
Provides certain technical and set-up support as needed
Inputs room use data into computer post-event and generates appropriate reports
Performs all other tasks as assigned