Job Overview
Employment Type
Full-time
Benefits
Bonus eligible position
Competitive health and wellness benefits
401(k) and company match
Hybrid remote-eligible work policy
paid sick days, vacation, and holidays
Training and development opportunities
Tuition Reimbursement
employee hotel rates
other discounts
Job Description
Loews Atlanta Hotel, located in the heart of Midtown Atlanta, offers guests an unparalleled experience with stunning views, beautifully appointed rooms, and an exceptionally convenient location near some of the city’s premier attractions. As a part of Loews Hotels & Co, a company with a rich history dating back to 1960, the hotel is committed to providing guests with an authentic Southern charm blended with modern luxury and comfort. Loews Hotels & Co operates numerous iconic hotels and resorts across the United States, known for their dedication to hospitality, diversity, and inclusion, fostering growth and belonging at every level of... Show More
Job Requirements
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- Knowledge of hotel operational departments
- Ability to partner effectively with clients, guests, and all levels of hotel staff and management
- Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
- Experience with Delphi software preferred
- Experience with diagramming software preferred
- Must be able to work a flexible schedule including weekends and holidays
Job Qualifications
- Minimum one year of experience in event management, sales, or related experience in a full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- Knowledge of hotel operational departments
- Ability to partner effectively with clients, guests, and all levels of hotel staff and management
- Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
- Experience with Delphi software preferred
- Experience with diagramming software preferred
- Strong communication skills
- Excellent organizational and time management skills
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Review all assigned group files including contracts and addenda for accuracy
- Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- Build client relationships through maintenance of consistent, professional communication and support
- Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- Prepare impactful group resumes containing all relevant event information needed for successful operational execution
- Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- Accurately forecast and report out on group food and beverage spend
- Oversee group room block performance, and report out on rooms utilization
- Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- Other duties as assigned
Job Location
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