Event Manager

Hampton, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

flexible schedule

Job Description

The Hampton Roads Convention Center (HRCC) is a premier venue located in Hampton, Virginia, known for hosting a wide range of events including conferences, conventions, trade shows, and special gatherings. HRCC prides itself on delivering exceptional event experiences through its state-of-the-art facilities and professional event services. As a leading convention center in the region, HRCC is committed to fostering strong client relationships, providing superior customer service, and ensuring that every event is executed flawlessly from start to finish.

The organization operates with a team-oriented culture that values innovation, attention to detail, and client satisfaction. The property includes versatile event spaces capable of accommodating diverse event requirements, supported by experienced staff dedicated to fulfilling client needs while maintaining compliance with safety and operational standards. HRCC’s role as a major economic driver in the Hampton Roads area makes it a sought-after location for both local and national events.

The Event Manager role at HRCC is a full-time, salaried, and exempt position reporting directly to the Director of Sales and Event Services. This vital position is responsible for coordinating and delivering expert client services for the planning and supervision of events held within the facility. The Event Manager acts as the primary liaison between clients and facility staff, managing event requirements, logistics, and service quality.

The Event Manager’s responsibilities include conducting pre-event meetings with clients and vendors, advising on setup options, services, and associated costs. They ensure all event details are accurately communicated to HRCC staff using industry-specific software, including work orders, floor plans, staffing schedules, and instructions. Maintaining up-to-date information for each event and monitoring in-house setups to guarantee compliance with contractual obligations and safety codes is critical. Additionally, the role requires coordinating activities with various service contractors and overseeing events to address any client requests or operational challenges in real-time.

This position demands strong organizational, planning, interpersonal, and communication skills, with an emphasis on flexibility and problem-solving in a dynamic event environment. The Event Manager must be capable of working independently, exercising sound judgment, and adapting to irregular hours including nights, weekends, and holidays to meet event needs. Supervisory experience is preferred to support the management of staff and event operations.

The ideal candidate will possess a bachelor’s degree or equivalent experience in a related field, along with one to two years of experience in event management or facility operations. Familiarity with facility management principles and event services is essential to successfully fulfill the requirements of the role. The HRCC encourages applicants from diverse backgrounds, promoting equal opportunity for women, minorities, individuals with disabilities, and veterans. Working at HRCC offers a dynamic, rewarding environment where one can contribute to high-profile events and make a significant impact within the hospitality and event services industry.

Job Requirements

Bachelor’s degree or equivalent combination of education and experience
One to two years related experience and/or training
Knowledge of facility management principles and event services
Excellent organizational and communication skills
Ability to prioritize and manage multiple projects
Problem-solving and interpersonal skills
Ability to work independently and handle irregular hours including nights, weekends, and holidays

Job Qualifications

A bachelor’s degree from an accredited four year college or university
One to two years related experience and/or training
Or equivalent combination of education and experience
Working knowledge of facility management principles, services, and equipment
Excellent organizational, planning, and interpersonal skills
Good written and verbal communication skills
Ability to prioritize multiple projects
Demonstrated problem-solving and communication skills
Supervisory experience preferred
Professional presentation, appearance, and work ethic
Ability to work independently and with all levels of staff including management
Ability to work long and irregular hours including days, evenings, weekends, and holidays

Job Duties

Conducts pre-event meetings with clients and vendors
Advises clients of set-up options, services, and additional expenses
Coordinates and provides communication of event requirements to HRCC staff by preparing work orders, floor plans, staffing schedules, and instructions
Maintains accurate and up-to-date event information and informs Senior Event Manager and staff of changes
Prepares event cost estimates and monitors final billing
Monitors in-house set-up, liaising between clients and staff to ensure event success
Ensures facilities equipment, set-up, and labor comply with contractual agreements and safety standards
Coordinates activities with service contractors
Attends planning, organization, and facility meetings
Oversees events responding to client requests and concerns
Responds to on-site inquiries or complaints
Rotates as Manager on Duty with other personnel
Works independently with judgment and initiative
Creates and distributes post event synopses
Maintains effective working relationships with employees, clients, exhibitors, and customers
Works extended and irregular hours including nights, weekends, and holidays as needed