Event Manager

Maggiano's Little Italy is a well-established and beloved restaurant brand known for its authentic Italian cuisine and exceptional hospitality. With a rich heritage and a commitment to delivering memorable dining experiences, Maggiano's has become a favorite destination for guests seeking traditional Italian dishes in a warm and inviting atmosphere. The restaurant operates multiple locations across the United States, each designed to offer a welcoming environment that combines classic Italian charm with modern comfort. Located at 4400 Ashford-Dunwoody Rd., Dunwoody, GA 30346, the Perimeter location is part of this nationwide network and upholds the high standards the brand is known for. Maggiano's prides itself on its dedication to quality food, attentive service, and a vibrant, family-friendly dining experience. They strive to create an environment where guests feel at home and can enjoy both everyday meals and special occasions with equal pleasure.

The role of Events Manager at Maggiano's Little Italy in Dunwoody, GA, is a critical position focused on the seamless planning, coordination, and execution of banquet events. This full-time position demands a highly organized and proactive individual who can manage every detail from the moment an event is booked through to its successful completion. The Events Manager acts as the primary point of contact overseeing banquet operations, including room setup, seating arrangements, event timelines, staffing coordination, menu planning, and day-of-event execution. This role requires close collaboration with the Sales Manager, Culinary team, and Restaurant Leadership to guarantee that each event runs smoothly and meets or exceeds guest expectations.

Key responsibilities include ensuring accuracy and completeness in contracts, banquet event orders (BEOs), and event notes, as well as creating detailed event layouts and seating charts that align with guest specifications. The role also involves scheduling and managing banquet staff, monitoring the flow of food and service, and leading on-site event execution to keep everything on track and timely. The Events Manager must conduct pre-event meetings to align teams on logistics and service standards and uphold banquet standard operating procedures to maintain consistent service quality.

Operational leadership is an essential aspect of the role, requiring the manager to hire, train, coach, and support banquet team members to deliver excellent service. Inventory management related to linens, audiovisual equipment, and banquet supplies is also a key responsibility. Financial oversight includes monitoring banquet profitability by controlling labor, food costs, and overall expenses. The manager supports menu pricing adjustments and conducts performance reviews to address service recovery if necessary. They track banquet guest experience metrics and key performance indicators (KPIs) to continuously improve the event services.

Cross-functional collaboration extends to working with sales managers for effective event handoffs, communicating menu and setup changes promptly, and coordinating with IT and vendor partners to maintain banquet systems and CRM tools used in event management. Accurate system maintenance, including banquet event systems, room setup libraries, and menu files, is necessary to ensure event documentation is flawless.

Maggiano's Little Italy offers a dynamic and rewarding work environment for the Events Manager who is passionate about hospitality and event management. The role is suited for someone with significant experience in hotel, catering, or banquet operations, who thrives in a fast-paced setting and is committed to guest satisfaction and operational excellence. The company is committed to equal opportunity employment and e-Verify compliance, highlighting its dedication to a diverse and inclusive workplace. Join Maggiano's Little Italy and contribute to creating unforgettable events that bring people together over exceptional Italian food and hospitality.