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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Diverse and Inclusive Work Environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing excellent guest experiences and fostering a dynamic work environment. Marriott Hotels, a flagship brand under Marriott International, strive to elevate the art of hospitality by continuously innovating while maintaining comfort and familiarity for guests worldwide. JW Marriott, a distinguished luxury portfolio within Marriott International, comprises more than 100 prestigious properties located in gateway cities and unique resort destinations internationally. JW Marriott emphasizes putting associates first, creating a supportive and inclusive work culture that encourages growth, training, and recognition. The brand champions the holistic... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related field
- Or 2-year degree from accredited university in related major
- At least 1 year experience in event management
- Ability to coordinate multiple departments
- Strong interpersonal and communication skills
- Ability to handle guest complaints and problem-solve
- Proficiency with event management systems
- Willingness to work flexible hours including events
- Commitment to uphold company policies and standards
Job Qualifications
- High school diploma or GED with 1-2 years of event management experience
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with at least 1 year experience
- Strong organizational and communication skills
- Ability to manage multiple events simultaneously
- Proficiency in event management software and tools
- Excellent customer service and problem-solving skills
- Leadership experience or ability to lead teams
- Knowledge of sales and marketing principles
- Ability to work collaboratively with diverse teams
- Detail-oriented with a focus on accuracy in billing and documentation
Job Duties
- Prepare all event documentation
- Coordinate with sales, property departments and customers
- Ensure seamless turnover from sales to service and back to sales
- Manage event logistics and operations
- Greet customers during events and hand off to Event Operations team
- Review billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting space for assigned groups
- Identify operational challenges and develop solutions
- Integrate current trends in event management and event design
- Act as liaison between field salesperson and customer
- Participate in customer site inspections and support sales process
- Deliver excellent customer service and empower employees
- Coordinate event details verbally and in writing
- Follow up with customers post-event
- Handle guest problems and complaints
- Conduct pre- and post-event meetings
- Assist in the sales process and revenue forecasting
- Up-sell products and services
- Review guest satisfaction and provide employee feedback
- Develop and implement corrective action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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