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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Portland Marriott Downtown Waterfront, situated in the heart of Portland, Oregon, is a premier hotel destination known for its impeccable hospitality and prime location alongside the scenic Willamette River. As part of Marriott International, a global leader in the hospitality industry, this property offers guests an elevated experience with luxurious accommodations, exceptional service, and a variety of amenities tailored to both business and leisure travelers. Marriott International is renowned for its commitment to diversity, inclusion, and career growth, making it an excellent place to build a professional path in event management and hospitality.
This full-time management position is career-orien... Show More
This full-time management position is career-orien... Show More
Job Requirements
- high school diploma or GED
- 1 to 2 years experience in event management or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- at least 1 year experience in event management or related area
- ability to communicate effectively
- strong organizational skills
- ability to work full time
- willingness to participate in team meetings
- availability to work on-site at Portland Marriott Downtown Waterfront
- reliable and professional demeanor
Job Qualifications
- high school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 to 2 years experience in event management or related professional area
- strong communication and organizational skills
- ability to manage multiple tasks and details
- experience with group room blocks and meeting space management
- customer service orientation
- leadership skills to conduct meetings and lead teams
- problem-solving skills to address operational challenges
- familiarity with event management trends
- teamwork and interpersonal skills
Job Duties
- prepare all event documentation
- coordinate with sales, property departments, and customers to ensure high level service throughout event phases
- manage events of average complexity
- ensure seamless event turnover from sales to service and back to sales
- identify opportunities to maximize revenue through up-selling and event enhancements
- manage group room blocks and meeting space
- address operational challenges and develop solutions
- integrate current trends in event management and event design
- act as liaison between sales personnel and customers
- participate in customer site inspections
- deliver excellent customer service and empower employees
- coordinate and communicate event details verbally and in writing
- oversee customer experience from file turnover through post-event phase
- follow up with customers post-event
- respond to guest problems and complaints
- lead formal pre- and post-event meetings
- support sales process and revenue forecasting
- review guest satisfaction results with employees
- provide service feedback and coaching
- assist in corrective action plans
- solicit feedback to improve event planner experiences
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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