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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,100.00 - $66,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive health
wellness benefits
401(k)
company match
paid sick days
vacation
Paid holidays
paid bereavement
Paid pet bereavement
Training
development opportunities
career growth
Tuition Reimbursement
Pet insurance
Team member hotel rates
Employee Discounts
Job Description
Loews Chicago Hotel is a premier luxury hotel located in the heart of Chicago, Illinois. Positioned just steps away from iconic landmarks such as Navy Pier and the Magnificent Mile, this sophisticated hotel offers guests spectacular city skyline and lake views, blending the vibrancy of the Windy City with the comforts of home. Established as part of Loews Hotels & Co., an esteemed hospitality company with roots tracing back to 1960, Loews Chicago Hotel embodies a commitment to exceptional service and creating memorable experiences for every guest. The hotel prides itself on providing an environment where convenience, elegance, and relaxation... Show More
Job Requirements
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service or hospitality role
- Knowledge of hotel operational departments
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Delphi experience preferred
- Diagramming software experience preferred
- Must be able to work a flexible schedule including weekends and holidays as needed
- Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Job Qualifications
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service or hospitality role
- Knowledge of hotel operational departments
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Delphi experience preferred
- Diagramming software experience preferred
- Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
- Must be able to work a flexible schedule including weekends and holidays as needed
Job Duties
- Review all assigned group files including contracts and addenda for accuracy
- Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- Build client relationships through maintenance of consistent, professional communication and support
- Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- Prepare impactful group resumes containing all relevant event information needed for successful operational execution
- Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- Accurately forecast and report out on group food and beverage spend
- Oversee group room block performance, and report out on rooms utilization
- Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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