Event Manager

Maggiano's Little Italy is a renowned restaurant chain specializing in classic Italian-American cuisine with a commitment to providing an authentic dining experience. Located at 11800 West Broad St. #2204 in Richmond, VA, this establishment has built a strong reputation for its exceptional food quality and outstanding customer service. Maggiano's combines traditional family recipes with a warm, inviting atmosphere, making it a favored destination for both casual diners and special events alike. As an equal opportunity and e-Verify employer, Maggiano's upholds a diverse and inclusive workplace, emphasizing integrity and teamwork across all levels of operation.

The Event Manager role at Maggiano's Little Italy is pivotal in ensuring the success of all banquet events hosted within the restaurant. This position demands a highly organized and proactive individual responsible for the comprehensive planning, coordination, and execution of banquet functions. As the lead liaison between sales, culinary, and restaurant leadership teams, the Event Manager guarantees that every event is delivered flawlessly, meeting or exceeding guest expectations. This role oversees all details from the moment an event is booked, managing room setups, seating arrangements, event timelines, staff scheduling, menu selections, and day-of-event operations.

The ideal candidate will maintain a keen eye for detail to ensure that all banquet setups align precisely with client specifications and that events proceed smoothly and on schedule. They will conduct pre-event meetings to align teams on service standards and event logistics, act as the primary point of contact for event hosts during functions, and resolve any issues swiftly to maintain a superior guest experience. Beyond event execution, the Event Manager leads operational efforts by developing and enforcing standard operating procedures, recruiting and training banquet staff, managing inventory related to banquet supplies, and partnering closely with culinary teams to optimize food service and timing.

This position requires a strategic mindset for financial management, including monitoring labor costs, food expenditure, and overall banquet profitability. The Event Manager also plays a supportive role in menu pricing and updates, tracking performance metrics, and participating in continuous improvements based on guest feedback and event data. Cross-functional collaboration with sales, IT, and vendor partners is essential for smooth event coordination and system management.

Working at Maggiano's Little Italy as an Event Manager involves a dynamic and fast-paced environment that demands flexibility, dedication, and exceptional customer service skills. The ability to work nights, weekends, and holidays is necessary due to the nature of events and restaurant operations. This role offers an opportunity to work in a respected, vibrant restaurant setting with a focus on career growth, team leadership, and an enriching cultural experience within the hospitality industry.