Event Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike provides an exceptional experience through its diverse offerings, including bowling, amusements, water parks, and family entertainment centers. The company is also the proud owner of the Professional Bowlers Association, the major league of bowling, which boasts millions of fans worldwide and serves as a dynamic media property. This enables Lucky Strike to blend entertainment with a strong media presence, fostering a unique environment that is both engaging and culturally vibrant. Lucky Strike Entertainment is known for creating fun and memorable experiences that bring people together, whether it's for casual nights out, special events, or large celebrations.

The Event Operations Manager position at Lucky Strike Entertainment is more than just a managerial role; it represents a dynamic opportunity to lead and shape the event experience that guests remember and cherish. This role involves overseeing a team of Event Hosts committed to delivering flawless events, ensuring client satisfaction, and maintaining the highest standards of hospitality. The Event Operations Manager reports directly to the General Manager and plays a pivotal role in the seamless execution of events, from planning through to completion.

The core of the role entails being the 'host with the most,' which involves hosting special events, managing a dedicated team, and coordinating setup to ensure every aspect of the event space is perfect. Collaboration is key as the manager works closely with Sales and Operations teams, contributing to event planning that encourages repeat business and enhanced guest experiences. Building lasting relationships with clients is also crucial, with an emphasis on exceeding guest expectations and fostering a guest-focused culture among staff.

Continuous improvement is another vital aspect of the role. The Event Operations Manager is responsible for completing detailed event reports and utilizing guest feedback to enhance future events, thereby driving guest satisfaction and operational excellence. Effective staff management highlights the importance of utilizing client databases for scheduling and forecasting, providing guidance, and applying HR policies when necessary.

Flexibility is essential in this role as the manager must be available for varying shifts, including weekends, holidays, and extended workdays, reflecting the dynamic nature of the entertainment industry. Prospective candidates should be experienced event professionals with strong leadership, communication, and hospitality skills, capable of inspiring and managing their team while delivering outstanding event experiences. This position offers a competitive pay range of $30 to $35 per hour, along with performance-based incentives and a comprehensive benefits package that includes healthcare coverage and more. Joining Lucky Strike Entertainment means becoming part of a fun, innovative, and growing company dedicated to delivering joy and memorable moments to guests across North America.