Event Manager

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Maggiano's Little Italy is a renowned Italian-American restaurant chain known for its authentic Italian cuisine and warm, inviting dining atmosphere. Located at 16405 N. Scottsdale Rd., Scottsdale, AZ, Maggiano's is part of a well-established brand that emphasizes family-style dining, exceptional food quality, and outstanding guest service. The Scottsdale location continues this tradition by providing guests with a memorable dining experience, whether for casual lunches, special celebrations, or large banquet events. Maggiano's prides itself on a lively, yet sophisticated environment where customers can enjoy classic Italian dishes with a modern twist, prepared from fresh, high-quality ingredients. The restaurant is committed to excellence in customer satisfaction, making every meal an event in itself.

The Event Manager at Maggiano's Little Italy in Scottsdale plays a critical role in ensuring the success of all banquet events hosted at the venue. This position is responsible for the comprehensive planning, coordination, and flawless execution of events, guaranteeing that every detail is managed to the highest standards. The Event Manager is the primary point of contact for all banquet functions once they are booked, taking full ownership from the event handoff through to its completion. This role requires working collaboratively with sales teams, culinary staff, and restaurant leadership to create seamless and memorable events that meet or exceed guest expectations.

Key responsibilities include managing event timelines, room layouts, seating arrangements, staffing schedules, and menu selections. The Event Manager also supervises the on-site execution on the day of the event to ensure everything proceeds smoothly and on time. Additionally, this role involves leadership duties such as hiring, training, and coaching banquet staff to uphold service excellence and operational standards. Financial management is another crucial aspect, involving monitoring event profitability through labor and food cost controls, as well as supporting pricing strategies and performing post-event evaluations.

The ideal candidate for this role brings a wealth of experience in hotel, catering, or banquet operations with a proven track record in executing large-scale events. They must possess strong organizational skills, the ability to multitask in a fast-paced environment, and exceptional guest service and conflict resolution skills. Proficiency with banquet systems, event software, and CRM tools is essential, along with a flexible schedule to include availability on nights, weekends, and holidays.

Joining Maggiano's means becoming part of a passionate team dedicated to creating excellent dining and event experiences. The Event Manager position offers an exciting opportunity to lead and innovate in a dynamic, hospitality-focused setting while contributing to the continued success of a beloved dining destination in Scottsdale, Arizona.

Job Requirements

Minimum 3 years experience in hotel, catering, or banquet operations
Experience leading event execution and service teams
Strong knowledge of banquet service standards and room setups
Ability to read and execute BEOs, layouts, and event contracts
Strong organizational and multitasking skills in a fast-paced environment
Excellent guest-service and conflict-resolution skills
Proficiency with banquet systems, CRM, or event software
Ability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

Minimum 3 years experience in hotel, catering, or banquet operations
Experience leading event execution and service teams
Strong knowledge of banquet service standards and room setups
Ability to read and execute BEOs, layouts, and event contracts
Strong organizational and multitasking skills in a fast-paced environment
Excellent guest-service and conflict-resolution skills
Proficiency with banquet systems, CRM, or event software
Ability to work a flexible schedule including nights, weekends, and holidays

Job Duties

Own all event details once the event is booked and handed off from sales team
Review contracts, BEOs, and event notes for accuracy and completeness
Create and manage event timelines, layouts, seating charts, and room assignments
Coordinate menu selections, special requests, dietary needs, and service style
Schedule banquet staff based on event size and service requirements
Lead day-of execution, ensuring events start on time and run according to plan
Serve as primary on-site contact for hosts during events
Conduct pre-event meetings with teams to review logistics and service expectations
Develop, communicate, and enforce banquet standard operating procedures
Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
Ensure rooms are properly set according to diagrams and guest specifications
Maintain inventory related to banquet service, linens, AV, and equipment
Partner with culinary team on timing, flow of food, and menu execution
Monitor banquet profitability through labor, food cost, and expense control
Support menu pricing, updates, and rollout execution
Review event performance and address service recovery when needed
Track and drive results on banquet guest experience metrics and KPIs
Partner with Sales Managers to ensure clean event handoffs
Communicate changes to menus, guarantees, and setup in a timely manner
Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
Maintain banquet event systems, room setup libraries, and menu files
Review reports related to revenue, lost business, repeat business, and guest feedback
Ensure accuracy of BEOs and event documentation