Event Manager

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Located in Tampa, Florida, at the 203 Westshore Plaza, Maggiano's Little Italy is a renowned restaurant specializing in classic Italian-American cuisine. Known for its warm hospitality and exceptional dining experience, the restaurant has built a strong reputation as a sought-after venue for both casual dining and special events. Maggiano's Little Italy operates within a dynamic hospitality environment that emphasizes guest satisfaction, culinary excellence, and event success. The company prides itself on offering an authentic Italian atmosphere paired with superior service, making it a favored destination for celebrations, corporate gatherings, and banquets. As an established leader in the restaurant industry, Maggiano's fosters a collaborative workplace that supports growth, diversity, and team engagement. This position is a full-time role focused on event management and coordination with a competitive salary commensurate with experience.

The Event Manager at Maggiano's Little Italy holds a pivotal role in ensuring the seamless execution of all banquet events from the moment the booking is confirmed until the event completion. This professional is entrusted with comprehensive ownership of event logistics, including layout design, seating arrangements, menu coordination, staffing, and onsite management to guarantee that each event meets high standards of quality and client satisfaction. The role necessitates close collaboration with the Sales Manager, Culinary Team, and Restaurant Leadership to align event details and deliver exceptional experiences tailored to each guest's needs. The Event Manager oversees operational leadership responsibilities such as enforcing service standards, managing banquet staff performance, and coordinating inventory related to event setups. Furthermore, the position requires acute financial oversight of banquet profitability through diligent management of labor, food costs, and related expenses. By acting as the primary liaison during events, the Event Manager provides real-time solutions and communicates effectively across departments to uphold efficient event execution. Experience with banquet systems, CRM tools, and event software fosters streamlined documentation and reporting, enhancing the overall management process. This role demands a flexible schedule, including availability during nights, weekends, and holidays, to accommodate the event-driven nature of the hospitality sector. Ultimately, this position offers an exciting career opportunity for a detail-oriented, proactive professional passionate about event planning in a vibrant, hospitality-focused company dedicated to excellence and guest satisfaction.

Job Requirements

Minimum 3 years experience in hotel, catering, or banquet operations
Experience leading event execution and service teams
Strong knowledge of banquet service standards and room setups
Ability to read and execute BEOs, layouts, and event contracts
Strong organizational and multitasking skills in a fast-paced environment
Excellent guest-service and conflict-resolution skills
Proficiency with banquet systems, CRM, or event software
Ability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

Minimum 3 years experience in hotel, catering, or banquet operations
Experience leading event execution and service teams
Strong knowledge of banquet service standards and room setups
Ability to read and execute BEOs, layouts, and event contracts
Strong organizational and multitasking skills in a fast-paced environment
Excellent guest-service and conflict-resolution skills
Proficiency with banquet systems, CRM, or event software
Ability to work a flexible schedule including nights, weekends, and holidays

Job Duties

Own all event details once the event is booked and handed off from sales team
Review contracts, BEOs, and event notes for accuracy and completeness
Create and manage event timelines, layouts, seating charts, and room assignments
Coordinate menu selections, special requests, dietary needs, and service style
Schedule banquet staff based on event size and service requirements
Lead day-of execution, ensuring events start on time and run according to plan
Serve as primary on-site contact for hosts during events
Conduct pre-event meetings with teams to review logistics and service expectations
Develop, communicate, and enforce banquet standard operating procedures
Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
Ensure rooms are properly set according to diagrams and guest specifications
Maintain inventory related to banquet service, linens, A/V, and equipment
Partner with culinary team on timing, flow of food, and menu execution
Monitor banquet profitability through labor, food cost, and expense control
Support menu pricing, updates, and rollout execution
Review event performance and address service recovery when needed
Track and drive results on banquet guest experience metrics and KPIs
Partner with Sales Managers to ensure clean event handoffs
Communicate changes to menus, guarantees, and setup in a timely manner
Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
Maintain banquet event systems, room setup libraries, and menu files
Review reports related to revenue, lost business, repeat business, and guest feedback
Ensure accuracy of BEOs and event documentation