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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Marriott International stands as a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its vast portfolio of hotels and resorts worldwide. The company prides itself on fostering an inclusive work environment where diverse backgrounds, talents, and experiences are celebrated and valued. Marriott’s dedication to equal opportunity is embedded in its culture, promoting non-discrimination and providing access to career advancement for individuals from all walks of life. Among its many brands, Westin is particularly focused on empowering guests to enhance their well-being while traveling, with a mission to establish itself as the leading... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related area
- OR 2-year degree in hospitality or related field
- At least 1 year experience in event management
- Strong communication skills
- Ability to work collaboratively with diverse teams
- Customer service focus
- Problem-solving abilities
- Availability to attend site inspections and meetings
Job Qualifications
- High school diploma or GED
- Experience in event management or related professional area (1-2 years)
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Experience in event management or related area (minimum 1 year)
- Strong organizational and communication skills
- Ability to manage multiple tasks and priorities
- Customer service-oriented mindset
- Leadership and team coordination skills
- Proficiency in event management software and tools
Job Duties
- Ensures events progress seamlessly by following procedures and collaborating with employees
- Greets customers during events and transitions to the Event Operations team
- Adheres to all standards, policies, and procedures
- Ensures billing accuracy and reviews bills with clients
- Manages group room blocks and meeting spaces for assigned groups
- Identifies and solves operational challenges with staff and customers
- Acts as liaison between sales and customers throughout event phases
- Participates in customer site inspections
- Delivers excellent customer service throughout the event process
- Coordinates and communicates event details effectively
- Oversees customer experience from file turnover to post-event phase
- Responds to guest problems and complaints
- Leads pre- and post-event meetings
- Up-sells products and services
- Forecasts group sleeping rooms and event revenue
- Reviews employee service behaviors and assists in corrective action plans
- Solicits feedback to improve event planner experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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