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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
Maggiano's Little Italy is a renowned restaurant chain specializing in authentic Italian cuisine, known for its warm hospitality and exceptional dining experience. Located at 4 Columbus Ave, Boston, MA 02116, Maggiano's offers a vibrant atmosphere perfect for family gatherings, special occasions, and corporate events. The restaurant has built a reputation for delivering exquisite dishes made from fresh ingredients alongside impeccable service, making it a popular destination for both locals and visitors in the Boston area. As part of a larger hospitality group, Maggiano's Little Italy combines the charm of traditional Italian dining with modern customer service practices to create memorable... Show More
Job Requirements
- Minimum 3 years experience in hotel, catering, or banquet operations
- ability to work a flexible schedule including nights, weekends, and holidays
- strong organizational and multitasking skills
- excellent guest-service and conflict-resolution skills
- proficiency with banquet systems, CRM, or event software
- ability to read and execute BEOs, layouts, and event contracts
Job Qualifications
- Minimum 3 years experience in hotel, catering, or banquet operations
- experience leading event execution and service teams
- strong knowledge of banquet service standards and room setups
- ability to read and execute BEOs, layouts, and event contracts
- strong organizational and multitasking skills in a fast-paced environment
- excellent guest-service and conflict-resolution skills
- proficiency with banquet systems, CRM, or event software
- ability to work a flexible schedule including nights, weekends, and holidays
Job Duties
- Own all event details once the event is booked and handed off from sales team
- review contracts, BEOs, and event notes for accuracy and completeness
- create and manage event timelines, layouts, seating charts, and room assignments
- coordinate menu selections, special requests, dietary needs, and service style
- schedule banquet staff based on event size and service requirements
- lead day-of execution, ensuring events start on time and run according to plan
- serve as primary on-site contact for hosts during events
- conduct pre-event meetings with teams to review logistics and service expectations
- develop, communicate, and enforce banquet standard operating procedures
- hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
- ensure rooms are properly set according to diagrams and guest specifications
- maintain inventory related to banquet service, linens, A/V, and equipment
- partner with culinary team on timing, flow of food, and menu execution
- monitor banquet profitability through labor, food cost, and expense control
- support menu pricing, updates, and rollout execution
- review event performance and address service recovery when needed
- track and drive results on banquet guest experience metrics and KPIs
- partner with Sales Managers to ensure clean event handoffs
- communicate changes to menus, guarantees, and setup in a timely manner
- work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
- maintain banquet event systems, room setup libraries, and menu files
- review reports related to revenue, lost business, repeat business, and guest feedback
- ensure accuracy of BEOs and event documentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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