Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $26.00 - $29.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
performance-based incentives
Competitive total rewards package
Healthcare coverage
Commission
Paid Time Off
broad range of other benefits
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America. The company is renowned for providing immersive, experiential offerings that include bowling, amusements, water parks, and family entertainment centers. Lucky Strike Entertainment also owns the Professional Bowlers Association, the major league of bowling, which boasts millions of fans worldwide, making it a prominent name in the entertainment and sports industry. As a pioneer in interactive entertainment, Lucky Strike continually innovates to deliver memorable experiences that keep guests coming back. The company prioritizes a vibrant work culture where employees can thrive while contributing to the joy and entertainment of their guests.
The role of Event Operations Manager at Lucky Strike Entertainment is a dynamic and rewarding position designed for individuals with strong organizational and leadership skills who have a passion for events and hospitality. The Event Operations Manager plays a pivotal role in managing a team of Event Hosts dedicated to executing flawless special events that meet and exceed client and guest expectations. Reporting directly to the General Manager, the Event Operations Manager ensures a seamless and enjoyable event experience, combining operational efficiency with exceptional guest service. With a pay rate of $26.00 to $29.00 per hour plus commission, the role offers both competitive compensation and incentive-based rewards, alongside a comprehensive benefits package including healthcare coverage.
In this role, the Event Operations Manager is the ultimate host, overseeing all aspects of event setup, managing staff schedules based on client bookings, and maintaining high standards of guest interaction and satisfaction. Collaboration with Sales and Operations teams is essential to creating memorable events that encourage repeat business. The manager builds strong client relationships to understand and anticipate guest needs, promoting a guest-focused culture among the event staff. Continuous improvement is driven by analyzing event reports and guest feedback, ensuring that each event is better than the last.
Flexibility is key, as work schedules may involve weekends, holidays, and extended hours to meet the demands of the entertainment industry. This career opportunity is ideal for professionals with at least one year of management experience, a strong background in hospitality and event planning, and a commitment to excellence in guest service. Proficiency with Microsoft Office, database software, and POS register systems further supports operational success. Overall, the Event Operations Manager position at Lucky Strike Entertainment offers a unique blend of fun, challenge, and career growth in a vibrant entertainment setting that values professionalism and guest satisfaction.
The role of Event Operations Manager at Lucky Strike Entertainment is a dynamic and rewarding position designed for individuals with strong organizational and leadership skills who have a passion for events and hospitality. The Event Operations Manager plays a pivotal role in managing a team of Event Hosts dedicated to executing flawless special events that meet and exceed client and guest expectations. Reporting directly to the General Manager, the Event Operations Manager ensures a seamless and enjoyable event experience, combining operational efficiency with exceptional guest service. With a pay rate of $26.00 to $29.00 per hour plus commission, the role offers both competitive compensation and incentive-based rewards, alongside a comprehensive benefits package including healthcare coverage.
In this role, the Event Operations Manager is the ultimate host, overseeing all aspects of event setup, managing staff schedules based on client bookings, and maintaining high standards of guest interaction and satisfaction. Collaboration with Sales and Operations teams is essential to creating memorable events that encourage repeat business. The manager builds strong client relationships to understand and anticipate guest needs, promoting a guest-focused culture among the event staff. Continuous improvement is driven by analyzing event reports and guest feedback, ensuring that each event is better than the last.
Flexibility is key, as work schedules may involve weekends, holidays, and extended hours to meet the demands of the entertainment industry. This career opportunity is ideal for professionals with at least one year of management experience, a strong background in hospitality and event planning, and a commitment to excellence in guest service. Proficiency with Microsoft Office, database software, and POS register systems further supports operational success. Overall, the Event Operations Manager position at Lucky Strike Entertainment offers a unique blend of fun, challenge, and career growth in a vibrant entertainment setting that values professionalism and guest satisfaction.
Job Requirements
- Bachelor’s degree
- one year or more of management experience
- two years or more as banquet captain
- knowledge of food and beverage and hospitality industry
- broad knowledge or experience in event planning and execution
- proficiency in Microsoft Office and database software preferred
- knowledge of POS register systems
- ability to work flexible shifts including weekends and holidays
Job Qualifications
- One year or more of management experience
- two years or more as banquet captain
- bachelor’s degree
- knowledge of food and beverage and hospitality industry
- broad knowledge of or experience in event planning and execution
- proficiency in MS Office suite and database software preferred
- knowledge of POS register systems
Job Duties
- Host special events
- manage your team of event hosts
- oversee all setup of appropriate areas
- work with Sales staff and Operations team to create a seamless event experience
- make a personal connection with event clients and ensure guest needs are exceeded
- complete all event reporting and use guest feedback to improve satisfaction
- utilize client database to forecast events and schedule staff
- counsel and discipline staff according to HR guidelines
- be available to work varying shifts including weekends, holidays, and extended workdays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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