Event Liaison Manager- JW Marriott LA Live

Glendale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,926.00 - $105,204.00

Work Schedule

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Job Description

Encore is a leading event management and production company specializing in delivering exceptional audio-visual experiences and seamless event operations for a wide variety of clients. Known for its innovative solutions and commitment to excellence, Encore partners with top-tier venues, including hotels and convention centers, to provide comprehensive event support. This role is based within a hotel convention center environment, highlighting the integration between Encore and renowned hospitality services. The company's commitment to diversity, inclusivity, and creating a welcoming work culture further distinguishes it in the event production industry. The Event Liaison Manager position is a critical role within Encore’s operations, focused on ensuring flawless communication and coordination between hotel event management, Encore sales, and operational teams throughout the life cycle of an event.

The Event Liaison Manager is responsible for cultivating and maintaining strong, positive relationships with all vendors and clients associated with events at the venue. This involves facilitating pre-event communications at least 45 days prior to the event date, establishing schedules for vendor load-ins and load-outs, and managing the logistical movements of technical equipment across multiple event spaces, including ballrooms, exhibit halls, breakout rooms, sculpture parks, and public areas used as event spaces. Key to success in this role is the ability to operate as the central point of communication to avoid scheduling conflicts, minimize noise and disruption for hotel guests, and ensure adherence to venue policies and safety guidelines.

This role oversees the protection of hotel assets by monitoring vendor activities to prevent damage and unauthorized removal of equipment. It requires proactive coordination with hotel security and property operations to maintain a safe and secure event environment. The Event Liaison Manager also conducts comprehensive pre- and post-event inspections to identify any damages or areas for improvement. Additionally, the position includes financial oversight responsibilities, seeking revenue generation opportunities while ensuring all applicable fees are collected and looking for ways to improve labor productivity and operations efficiency.

The position reports directly to the Regional Vice President of Venues, reflecting its importance within the larger organizational structure. Candidates hired for this role will be expected to demonstrate superior communication skills, leadership abilities, and detailed organizational capabilities. A strong foundation in audio-visual technologies and live event production, combined with a positive approach to teamwork and customer satisfaction, is essential. The role demands adaptability to varied working conditions, including irregular hours and possible exposure to outdoor environments, noise, and technical equipment. The salary range for the Event Liaison Manager is competitive, between $80,926 and $105,204 annually, commensurate with experience and qualifications, with potential for bonuses or incentives. Encore’s comprehensive benefits support employees' well-being, reflecting the company's dedication to fostering a supportive and satisfying work environment.

Job Requirements

High school diploma
5+ years of audio-visual experience
1+ years of supervisory experience
excellent communication skills
ability to work well under pressure
strong organizational skills
positive teamwork and problem solving attitude
strong leadership skills
proficiency in audio visual equipment
experience in large event pre-planning
proficiency with computer software

Job Qualifications

High school diploma required
bachelor’s degree preferred
5+ years of audio-visual experience
1+ years of supervisory experience
excellent communication skills including written, oral and presentation
ability to work well under pressure and multi-task
detail and service oriented with strong organizational skills
positive approach to teamwork, sales, and problem solving
strong client and co-worker relationship skills
strong leadership skills and customer satisfaction focus
working knowledge of audio visual equipment in a live show environment
experience handling pre-planning and operations of large audio visual events
sound administrative, communication skills and diverse knowledge of equipment
proficiency with computer software and programs including internet and Microsoft Office

Job Duties

Establish and maintain positive working relationships with all vendors conducting business at the hotel
conduct pre-event communication at least 45 days before event with hotel event managers and start a dialogue with the upcoming event production and exhibit lead manager
ensure that vendors are instructed on policies and procedures and use proper pathways for moving equipment in/out of meeting space following the venue back-of-house route map guide
maintain a fluid line of communication of all setups and dismantle with hotel events services managers, meeting services managers, and Encore of any upcoming potential challenging situations identified during initial communication with vendors
establish a schedule for all load-in and load-out locations to prevent overlap and conflict
communicate necessary support to security, meeting services, property operations, and Encore prior to event dates
oversee and coordinate all move in/out of hotel event meeting space including sculpture park, ballrooms, breakout rooms, exhibit hall, and any public/lobby areas being used as event space
conduct overview with upcoming event production and exhibit lead manager all of hotel production and exhibit guidelines, including back of house load in/out pathways
coordinate setup and teardown times with upcoming event production and exhibit lead manager to include structures being built onsite, display units, and registration counters in public areas while ensuring a clean, safe, quiet environment to minimize disruption to hotel guests
coordinate and manage all loading dock entry points and involve hotel security as needed on heavy dock usage days
conduct pre/post event facility inspection walkthrough with event lead production/exhibit hall manager
maintain an organized file system of all scheduled production and exhibit move in/out, copies of all fire marshal-approved diagrams, and signed production and exhibit guidelines
identify all hotel assets and ensure no loss or damage has occurred during load in/out
document damage and coordinate with hotel security and property operations for damage reports and fee collection
coordinate with hotel event managers and fire marshalls all move in/out of vehicles being displayed in any meeting space
maintain all dock spaces in free and clear condition for immediate move in/out
ensure vendors use equipment that does not cause damage or impact noise levels within the event space
ensure vendor labor staff checks in with hotel security and wears hotel-provided clearance wristbands
conduct random meeting space checks to ensure vendor compliance with guidelines
ensure Hilton Anatole equipment is not taken out of the building by any vendors
report damage, wear and tear in meeting spaces to engineering and venue director and follow up
look for revenue opportunities for the hotel and Encore
ensure charges are signed off and payment received for revenue opportunities
identify efficiency opportunities producing savings in labor and productivity