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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,926.00 - $105,204.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Encore is a leading event management and production company specializing in delivering exceptional audio-visual experiences and seamless event operations for a wide variety of clients. Known for its innovative solutions and commitment to excellence, Encore partners with top-tier venues, including hotels and convention centers, to provide comprehensive event support. This role is based within a hotel convention center environment, highlighting the integration between Encore and renowned hospitality services. The company's commitment to diversity, inclusivity, and creating a welcoming work culture further distinguishes it in the event production industry. The Event Liaison Manager position is a critical role within Encore’s operations,... Show More
Job Requirements
- High school diploma
- 5+ years of audio-visual experience
- 1+ years of supervisory experience
- excellent communication skills
- ability to work well under pressure
- strong organizational skills
- positive teamwork and problem solving attitude
- strong leadership skills
- proficiency in audio visual equipment
- experience in large event pre-planning
- proficiency with computer software
Job Qualifications
- High school diploma required
- bachelor’s degree preferred
- 5+ years of audio-visual experience
- 1+ years of supervisory experience
- excellent communication skills including written, oral and presentation
- ability to work well under pressure and multi-task
- detail and service oriented with strong organizational skills
- positive approach to teamwork, sales, and problem solving
- strong client and co-worker relationship skills
- strong leadership skills and customer satisfaction focus
- working knowledge of audio visual equipment in a live show environment
- experience handling pre-planning and operations of large audio visual events
- sound administrative, communication skills and diverse knowledge of equipment
- proficiency with computer software and programs including internet and Microsoft Office
Job Duties
- Establish and maintain positive working relationships with all vendors conducting business at the hotel
- conduct pre-event communication at least 45 days before event with hotel event managers and start a dialogue with the upcoming event production and exhibit lead manager
- ensure that vendors are instructed on policies and procedures and use proper pathways for moving equipment in/out of meeting space following the venue back-of-house route map guide
- maintain a fluid line of communication of all setups and dismantle with hotel events services managers, meeting services managers, and Encore of any upcoming potential challenging situations identified during initial communication with vendors
- establish a schedule for all load-in and load-out locations to prevent overlap and conflict
- communicate necessary support to security, meeting services, property operations, and Encore prior to event dates
- oversee and coordinate all move in/out of hotel event meeting space including sculpture park, ballrooms, breakout rooms, exhibit hall, and any public/lobby areas being used as event space
- conduct overview with upcoming event production and exhibit lead manager all of hotel production and exhibit guidelines, including back of house load in/out pathways
- coordinate setup and teardown times with upcoming event production and exhibit lead manager to include structures being built onsite, display units, and registration counters in public areas while ensuring a clean, safe, quiet environment to minimize disruption to hotel guests
- coordinate and manage all loading dock entry points and involve hotel security as needed on heavy dock usage days
- conduct pre/post event facility inspection walkthrough with event lead production/exhibit hall manager
- maintain an organized file system of all scheduled production and exhibit move in/out, copies of all fire marshal-approved diagrams, and signed production and exhibit guidelines
- identify all hotel assets and ensure no loss or damage has occurred during load in/out
- document damage and coordinate with hotel security and property operations for damage reports and fee collection
- coordinate with hotel event managers and fire marshalls all move in/out of vehicles being displayed in any meeting space
- maintain all dock spaces in free and clear condition for immediate move in/out
- ensure vendors use equipment that does not cause damage or impact noise levels within the event space
- ensure vendor labor staff checks in with hotel security and wears hotel-provided clearance wristbands
- conduct random meeting space checks to ensure vendor compliance with guidelines
- ensure Hilton Anatole equipment is not taken out of the building by any vendors
- report damage, wear and tear in meeting spaces to engineering and venue director and follow up
- look for revenue opportunities for the hotel and Encore
- ensure charges are signed off and payment received for revenue opportunities
- identify efficiency opportunities producing savings in labor and productivity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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