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Event Housekeeping Supervisor - Comerica Park

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

The Detroit Tigers, a renowned Major League Baseball (MLB) team, offers fans an unforgettable experience at their state-of-the-art ballpark located in Detroit, Michigan. The organization is widely respected not only for its rich history and competitive spirit on the field but also for its commitment to world-class fan experiences and operational excellence. As part of the legendary Detroit Tigers organization, the Event Housekeeping Supervisor role is integral in maintaining the cleanliness, safety, and overall presentation of the ballpark during MLB games, concerts, and special events. Olympia Entertainment, Inc., which manages the Detroit Tigers' game day operations, is deeply committed to fostering an inclusive and professional workplace environment where employees can thrive and contribute meaningfully to the fan experience.

This full-time Event Housekeeping Supervisor position demands a dedicated professional capable of supervising and guiding a team of housekeeping staff to uphold rigorous standards of cleanliness and safety throughout the venue. The role requires working in a dynamic, fast-paced, and energetic environment, where attention to detail and quick problem-solving are paramount. The supervisor will lead efforts before, during, and after events to ensure all seating areas, suites, concourses, restrooms, and other public or private spaces meet the organization’s high standards. As a leader, this role involves training, motivating, scheduling, and inspiring a diverse team to deliver exceptional service amid the hustle and bustle of major sporting events and concerts.

Alongside leadership responsibilities, the Event Housekeeping Supervisor manages inventory of cleaning supplies and equipment, ensures compliance with OSHA and ballpark safety standards, and collaborates closely with various departments, including facilities management, security, and event operations, to guarantee seamless event execution. The role also involves detailed reporting of maintenance and safety concerns to ensure prompt resolution. Given the extensive physical demands and variable schedule, this position requires flexibility—working evenings, weekends, holidays, and during special events is essential.

Successful candidates will bring a minimum of two to three years of housekeeping or janitorial experience, including at least one year in a supervisory capacity, preferably within large venues such as stadiums or arenas. Strong leadership and communication skills are crucial for effective team management, as is a customer-service orientation that enhances the environment for fans, players, and staff alike. The Detroit Tigers organization values individuals who are proactive, energetic, and capable of fostering positive workplace relationships while maintaining a polished, professional appearance. Physical stamina and the ability to perform multiple tasks under pressure will lead to success in this rewarding role.

Working for the Detroit Tigers as an Event Housekeeping Supervisor offers the chance to be part of a storied sports franchise with a passionate fan base and a vibrant community presence. The organization maintains a commitment to equal employment opportunities and actively supports accessibility and accommodations throughout the recruitment and employment process. This is a unique opportunity to contribute to one of the most beloved baseball teams in the United States while developing your career in facilities and event management within a supportive and inclusive environment.

Job Requirements

  • Minimum of 2-3 years of housekeeping or janitorial experience
  • At least 1 year in a supervisory or leadership role
  • Strong verbal and written communication skills
  • Ability to stand, walk, and lift up to 50 pounds for extended periods
  • Flexible schedule including evenings, weekends, holidays, and extended hours
  • Knowledge of cleaning equipment, chemicals, and safety protocols
  • Must be customer service oriented
  • Ability to perform multiple tasks and meet deadlines under pressure
  • Ability to work in a fast-paced, high-energy environment
  • Must maintain a neat and clean appearance
  • Must be able to attend necessary training
  • Ability to operate software on a mobile platform

Job Qualifications

  • Minimum of 2-3 years of housekeeping or janitorial experience, with at least 1 year in a supervisory or leadership role, preferably in a stadium, arena, or large event venue
  • Proven ability to lead and manage a diverse team in a fast-paced environment
  • Strong verbal and written communication skills to coordinate with staff and other departments
  • Ability to stand, walk, and lift up to 50 pounds for extended periods, as well as navigate stairs and uneven surfaces throughout the ballpark
  • Flexible schedule, including availability to work evenings, weekends, holidays, and extended hours during the MLB season and special events
  • Keen eye for cleanliness and presentation to maintain a world-class fan experience
  • Familiarity with cleaning equipment, chemicals, and safety protocols
  • Customer service oriented and maintain a neat and clean appearance at all times
  • Ability to perform multiple tasks at one time, meet tight deadlines, and function under stress
  • Proactive in seeking out positive interactions with both guests and coworkers
  • Ability to operate software on a mobile platform

Job Duties

  • Supervise, train, and motivate a team of housekeeping staff, ensuring high performance and adherence to cleaning standards during events
  • Oversee pre-event cleaning and setup of seating areas, restrooms, concourses, suites, and other public and private areas of the ballpark
  • Monitor and maintain cleanliness throughout events, addressing spills, waste, and other issues promptly to ensure a positive guest experience
  • Manage cleaning supplies and equipment, ensuring adequate stock and proper maintenance of tools
  • Ensure all housekeeping activities comply with safety regulations, OSHA standards, and ballpark policies
  • Conduct regular inspections to ensure all areas meet cleanliness and presentation standards
  • Collaborate with other departments, such as facilities, security, and event operations, to ensure seamless event execution
  • Assist in creating staff schedules to ensure adequate coverage for all events, including games, concerts, and special events
  • Document and report any maintenance or safety issues to the facilities management team

Job Criteria

Experience

Mid Level (3-7 years)


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