Event General Manager - San Francisco

Oakland, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $80,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Performance bonus

Professional Development

Retirement Plan

flexible schedule

Job Description

Fever is the world’s leading technology platform dedicated to culture and live entertainment. Our mission is to democratize access to culture and entertainment by leveraging proprietary cutting-edge technology and adopting a data-driven approach. We aim to reshape how people connect with live entertainment events across the globe. Every month, over 300 million people across more than 55 countries engage with our platform to discover unforgettable experiences. By empowering event creators with our data insights and technological tools, we help them scale their operations, innovate constantly, and reach new audiences like never before. Fever has forged partnerships with major industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound, has earned international awards for its innovative experiences, and is backed by several global investors who believe in our vision.

We are currently seeking a General Manager for our Aura venue in San Francisco. This full-time role offers a competitive salary range of $70,000 to $80,000 USD, plus an attractive performance-based bonus. Reporting directly to the Fever Originals local team and sitting within the local site management team, the General Manager will have overall operational ownership of Aura. This role demands a hands-on leader who will drive top-tier operational execution and ensure exceptional customer service alongside financial efficiency. You will oversee the day-to-day management of the venue, including staffing, customer satisfaction, budgeting, and compliance. Your leadership will be critical in building the Aura brand locally through community partnerships and coordination of private events. You will also be at the forefront of implementing promotional initiatives and driving group sales. The ideal candidate is action-oriented, highly organized, and capable of balancing multiple priorities while maintaining the highest standards of guest experience and operational excellence. Working closely with internal teams and external partners, you will uphold all corporate policies and guidelines, making sure the venue runs safely and seamlessly. This role is perfect for someone passionate about live entertainment and motivated to shape the future of cultural experiences in a dynamic, fast-paced environment.

Job Requirements

5 plus years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
Comfort in driving group sales efforts including responding to inbound inquiries and outbound lead generation
Understanding of budgeting, controlling expenses, and retail operations with diligent expense tracking
Leadership and management skills with ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on feet
Ability to stand for extended periods with moderate physical ability
Reliable transportation and punctuality for scheduled shifts
Flexible schedule including evenings, weekends, and holidays
Proficiency in Google Suite such as sheets and excel
Strong commitment to equity, diversity, inclusion, and accessibility
Knowledge or passion for live entertainment and theme parks is a plus

Job Qualifications

5 plus years of experience in operations, hospitality, live entertainment, franchise management, or related industry
Proven leadership and management skills with effective oral and written communication
Demonstrated ability to drive group sales efforts including inbound and outbound strategies
Solid understanding of budgeting, expense control, and retail operations
Excellent planning and organizational skills with ability to manage multiple priorities
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Strong problem-solving skills and ability to think quickly on feet
Proficiency in Google Suite including sheets and excel
Commitment to equity, diversity, inclusion, and accessibility with ability to work with diverse groups

Job Duties

Manage group bookings strategy and execution, including closing inbound leads and conducting outbound lead generation efforts
Develop and implement programming ideas to drive attendance and revenue such as special events, corporate partnerships, and themed experiences
Maintain a customer-first culture ensuring exceptional guest interactions and positive experiences
Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations
Collaborate with the management team to implement promotional initiatives and support local outreach efforts
Act as the public face of the venue ensuring brand consistency and excellence in execution
Lead day-to-day venue operations ensuring a smooth, safe, and high-quality guest experience across all sessions
Manage, schedule, and delegate responsibilities to on-site staff and run sessions as needed to lead by example
Conduct staff briefings and communicate updates from management to the team
Support onboarding, training, and mentoring of new team members
Coordinate staffing and vendor schedules within budget including ambassadors, managers, security, parking, tech, and external vendors
Manage staff payroll ensuring accurate timecards and complete daily and weekly staff reporting
Implement and uphold safety procedures, weatherization plans, and compliance with local, state, and federal regulations
Act as liaison between the venue, partners, and Fever collaborating closely with Producer and Project Manager
Manage an efficient operations budget tracking costs, staffing, maintenance, and consumables
Prepare and deliver regular performance and budget reports
Identify and implement cost-saving strategies while maintaining customer experience
Assess key business metrics such as labor efficiency, revenue per visitor, and profitability
Oversee inventory control and reorder supplies as needed