Event Experience Manager - The Ben Hotel, Autograph Collection

The Ben, Autograph Collection, is a distinguished luxury hotel located in West Palm Beach, Florida, and is part of Marriott International's renowned Autograph Collection. This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company, which means the franchisee manages all aspects of employment independently from Marriott International, Inc., including hiring, firing, compensation, benefits, and staffing policies. The Ben overlooks the Intracoastal Waterway and marina, offering an environment where luxury, style, and service blend seamlessly to create memorable guest experiences. Inspired by the legendary Ben Trovato Estate, the hotel celebrates creativity, sophistication, and individuality, embodying a unique blend of modern luxury and rich storytelling. The property features signature dining options such as Proper Grit, known for its whiskey and supper club ambiance, and Spruzzo, downtown's only water-facing rooftop lounge that serves Mediterranean tapas and handcrafted cocktails. Guests also enjoy amenities like a rooftop heated saltwater pool and versatile event spaces, making The Ben a sought-after destination for both leisure and business travelers. The property’s culture emphasizes excellence, presence, and boldness, attracting professionals dedicated to delivering refined and distinctive hospitality experiences.

The Event Experience Manager role at The Ben is essential in shaping the hotel’s event and catering landscape. This position is primarily responsible for soliciting, negotiating, and finalizing small meetings and catering-only functions with 10 rooms or fewer. The role demands a strategic approach to maximize the utilization of banquet and event spaces to not only meet but ideally exceed catering revenue targets. The Event Experience Manager will execute a comprehensive territorial marketing strategy, utilizing various sales techniques such as outside sales calls, telemarketing, mailings, and networking to drive business growth. A key focus will be on client engagement, from initial contact through event planning details, including space requirements, menus, equipment, decor, and theme coordination. The manager also ensures seamless event execution by preparing contracts and banquet event orders, liaising with multiple hotel departments, and addressing any client concerns promptly to guarantee satisfaction. Strong market knowledge, problem-solving skills, and effective communication are crucial for success in this role. As part of the team, the Event Experience Manager contributes to creating lasting impressions on guests through authentic and thoughtful hospitality. With a starting salary of $70,000 per year plus a substantial 52% bonus potential, this position offers a competitive compensation package along with comprehensive benefits that emphasize work-life balance and wellness. The opportunity to work at The Ben allows professionals to thrive in a culture that values individuality, excellence, and bold creativity, providing a platform for those who wish to contribute to and grow within a luxury hospitality environment.